Job Information
GE Healthcare IB Engineer in Wuxi, China
Job Description Summary
Be accountable for routine IB management, operationalize all service-related deliverables throughout the field escalations resolve, collaborate with regional service team, engineering team, cross-functional team to provide best customer satisfaction deliverables.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Build up and maintain collaborative and effective working relationship with service/region teams globally through regular communication and fast-paced response to service/region escalation and customer voice.
Drive CSO, customer complaint and any kind of regional escalation, customer feedback handling, investigation and tracking within close loop in a fast pace.
Conduct periodical sharing/training to regional service on typical cases with solutions, troubleshooting chains, workaround, etc.
Conduct regular quality communication with engineering, quality, and supply chain team.
Categorize and analyze customer feedback/complaints and share with program and engineering team as input reference, for NPI and PQ aspects.
Support and work as partner to ensure continuously product quality improvement.
Required Qualifications
Customer focus: Ability to listen to field/customer and maintain customer’s satisfaction, responsive and demonstrated experience and proficiency with customer or service interaction.
Strong technical trouble shooting skills and data analysis skills.
Ability to prioritize, plan & track deliverables in fast pace.
Advanced degree in engineering technology is preferred.
Effective communication skills in English (both written and oral)
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No