Think Beyond The Label Jobs

RCAP Solutions\' Housing Consumer Education Center (HCEC) is a state-funded program which assists families with limited income to avoid homelessness and improve their situation. The HCEC Triage Staff are directly responsible for carrying out an initial assessment of client needs and providing support to clients as well as the department staff. The Triage Staff are the first point of contact for clients reaching out to both the HCEC and RAFT Departments. In addition, this position is responsible for all aspects of any additional duties and assignments as delegated by the supervisor. Responsibilities: Provides intakes to individuals and families seeking to secure or obtain housing. Conducts comprehensive client assessments to collect information on family composition, housing history, financial wellbeing, employment history and health/disability information as it pertains to housing search. Provides housing search assistance as determined by the needs of the client. Coordinates referrals with community partners and state agencies as needed to fit participant needs. Assist clients and walk-ins in submitting complete applications to services, benefits, housing etc. Manage a fluctuating caseload and maintain their physical and virtual files Return calls in a timely manner and provide a high level of customer support and services to individuals and walk ins. Follow up with clients on a predetermined basis to monitor progress and stability. Document services provided to each client on a regular basis and record in the respective systems. Ensure client demographics and contact information is accurately reported in respective systems. Requirements: Experience in human services or case management and/or knowledge and experience with service agencies and resources for low/moderate income and/or homeless individuals and families. Bilingual preferred, but not required. Excellent written and oral skills Proficient with Word, Excel, OneDrive, database systems, and online search engines Knowledge of public housing programs/affordable housing/Equal Housing Opportunities. Benefits: Competitive compensation Medical, Dental, Vision, LTD, and Life Insurance Flexible Spending Account and Health Savings Account Competitive Vacation and Sick time 14-paid holidays 403(b) plan RCAP Contribution and Match Job Type: Full-time Pay: \$19.00 - \$20.00 per hour Expected hours: 40 per week Benefits: Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Retirement plan Experience level: 2 years Schedule: 8 hour shift Day shift Monday to Friday Ability to Commute: Worcester, MA 01602 (Preferred) Work Location: In person