Job Information
Redwood Wofford Heights Opco LLC Appointment Specialist in Wofford Heights, California
Appointment Specialist -
An Appointment Specialist in an assisted living facility typically handles scheduling and coordination of appointments for residents, ensures they receive timely/appropriate care, coordinate medical, therapy, maintain accurate records, and communicate effectively with residents, families, and healthcare providers.
Reports To: Assisted Living Administrator
Key Responsibilities:
- Schedule and coordinate medical, therapy, and other appointments for residents.
- Maintain accurate records of appointments, including dates, times, and outcomes.
- Communicate with residents and their families to understand their needs and preferences.
- Coordinate with healthcare providers to ensure timely and appropriate care.
- Follow up on missed appointments and reschedule as needed.
- Maintain confidentiality and adhere to HIPAA regulations.
- Assist with the admission and discharge process for new and departing residents.
- Provide support to residents and families, answering questions and addressing concerns.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a scheduling or administrative role, preferably in healthcare or assisted living.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of HIPAA regulations and confidentiality requirements.
Physical Requirements:
- Ability to sit, stand, and walk for extended periods.
- Ability to lift and move light objects (up to 25 lbs).