Think Beyond The Label Jobs

JOB REQUIREMENTS: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Brief: As a Customer Service Representative, you will be responsible for accurately handling Accounts Receivable, answering and handling phone calls, working in a Team environment and assisting in a large variety of other office duties. You will ensure that all Customer Service Representative responsibilities are completed accurately, delivered with high quality and in a timely manner. Requirements: Previous working experience as an Administrative Assistant. Proficient with Microsoft Office Suite. Proficient in data entry. Professional phone etiquette with use of headset. Solid communication skills both written and verbal. Ability to be resourceful and proactive in dealing with issues. Ability to organize, multitask, prioritize and work under pressure. Responsibilites: Check to ensure that appropriate changes were made to resolve customers\' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Have previous accounting or cash handling experience. ***** APPLICATION INSTRUCTIONS: Apply In Person: Holiday Wholesale 225 Pioneer Drive Wisconsin Dells, WI 53965 E-Mail a Rsum: hr@holidaywholesale.com Apply Online: www.holidaywholesale.com