Job Information
Cabela's Bilingual CSR, Part-time (English & French) in Winnipeg, United States
Summary:
Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment.
Location:
Onsite at the Bass Pro Shops & Cabela's Corporate Office located at 25 De Baets St., Winnipeg, MB.
Responsibilities:
Process customer orders
Troubleshoot to resolve customer order issues and escalate priority customer issues as required
Provide customers with product and service information
Research requested information using available resources
Follow up on customer calls when necessary
Requirements:
Ability to speak French and English
Professional telephone etiquette
Strong verbal communication skills
Strong customer service, prproblem-solvingand interpersonal skills
Basic computer skills
Must have availability to work a variety of shifts
Previous customer service, Call Centre, or sales experience is an asset
Call Centre Hours of Operation:
The ideal candidate must be available to work during the specified hours of operation below, including weekends.
Monday to Friday: 7:00am – 9:00pm
Saturday, Sunday, Holidays: 8:30am – 5:00pm
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund
Cabela's
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”