Job Information
The Estee Lauder Companies Specialist, Order Management (6-months contract) in Wilayah Persekutuan, Malaysia
Specialist, Order Management (6-months contract)
Brand: Estée Lauder Companies
Description
Order Management
Ensure order cycle timeliness is met
Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
order management validation
shipments
new launch and promotional program allocations
ELC-owned counter requirements
Door opening
service level details
Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
Proactive management with commercial team to alert on out-of-stock situations
Alert commercial team of inventory status including counter inventory
Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
Process approved returns orders
Reporting and Analytics
Produce daily/weekly sales report to track actual orders vs target
Produce daily/weekly order fulfilment report at channel and customer level
Produce daily/weekly tracking of store inventory levels vs target
Qualifications
Preferably university graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
Proficient in English in both written and spoken
Retail or related industry experience
Problem solving and critical thinking skills
Attention to detail and the ability to work independently
Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
Ability to change focus when needed, while making regular progress on assigned work/projects
Detail-oriented, organized and an ability to prioritize and manage workflow
Excellent verbal, written, and interpersonal communication skills
High degree of professionalism when dealing with customers and colleagues
Creates an accountability and “own it” culture
Brings personalized experience to enhance service delivery
Provides responsive and flexible service.
Data and SLA commitment driven
Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantage
Domain knowledge in Order-to-Cash (OTC) and replenishment management would be an advantage
Fresh graduates are welcomed to apply.
Job: Distribution/ Warehouse/ Logistics - Supply Chain
Primary Location: Asia Pacific-MY-14-Wilayah Persekutuan
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 240002