Think Beyond The Label Jobs

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position is responsible for supporting service center employees focused in the areas of soft skills, sales, and service best practices. The Operations Resource Specialist will provide this support in a variety of modes which include formal classroom training, facilitating morning meetings at service centers, and on-the-job mentoring of employees. This position is responsible for coordinating with Operations leadership and other stakeholders to develop, maintain, and enhance employee programs to ensure employees acquire the knowledge and skills to perform job functions effectively and meet high standards of member service.

Essential Functions Service Center Support: Work in collaboration with the leadership of assigned service centers to develop and facilitate content and activities designed to train on soft skills, sales, and member service in the service center. This includes both morning meetings and service center visits outside of the morning meeting format, with assistance from seniors and leadership. Work in collaboration with the leadership of assigned service centers to provide mentoring to service center staff on soft skills, sales, and service best practices, with assistance from seniors and leadership. Work with operations leadership and other stakeholders to identify Ent best practices for soft skills, sales, and service in order to provide consistent messaging and support to individual service centers, with assistance from seniors and leadership. Develop and revise formal classroom curriculum: Preparations to facilitate classroom content, including review and study of the content and activities. Facilitation of formal classroom curriculum to a high standard, with assistance from seniors and leadership. Interdepartmental Collaboration: Working collaboratively with other business units in order to ensure the accuracy of training content. Working collaboratively with other business units to help them share information, updates, and best practices with front lines as they relate to soft skills, sales, and service best practices, with assistance from seniors and leadership. Travel: In order to provide on-the-job support for service centers, this role is responsible for traveling to multiple service centers on a weekly basis as well as regional work sites such as headquarters in Colorado Springs and the Northern Operations Center in Denver. General Administrative Work: In order to support the main responsibilities of this role, some time will be spent attending meetings, communicating with peers and stakeholders, and accomplishing other administrative tasks, with assistance from seniors and leadership. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

Associate's Degree in Business Administration, Finance, or similar field. 2+ years' in retail delivery and/or financial services with a strong emphasis on sales/service training and program coordination or related experien 1+ years' teaching adult learners. Pref

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien

Technical or Specialized Knowledge/Skills:

Knowledge of financial services industry. Attention to detail. Mentoring and training skills. Ability to work collaboratively. Ability to work with a wide variety of stakeholders. Time management and the ability to prioritize work tasks. Ability to communicate in both written and oral forms. Customer service skills.

Certifications Required:

Certified Sales Professional (CSP) or similar certification for consultative sales practices. preferred

Environmental, Physical and Psychological Requirements

Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely