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Job Summary As the leader of the Global Service team the Vice President, Global Service, oversees the operation, growth, and profitability of Vertiv's $1.8B Service Business. The Vice President Service is responsible for the creation and execution of the Global Service strategy which will include organic and non-organic growth and the successful candidate requires an ability to accurately understand the market evolution and associated service opportunities within the customer base. The rapid acceleration of the Data center market creates a unique opportunity to establish Vertiv as a full-Service partner to a variety of organizations looking to benefit from High Density compute and Liquid Cooling solutions. This will involve projects Services, Life cycle support as well as an increasing level of operational support. The constant management of the Service offering, including the required innovation and R&D, will be essential to the development of the offerings to envision and develop the 3-to-5-year strategy. The role works in conjunction with the Executive team, Regional Presidents and Service Vice Presidents, Product business as well as functional Business partners to successfully design and implement of a portfolio of high-priority, high-impact Company initiatives. These initiatives deliver service products (Offerings), operational productivity, Innovation, Service operating systems & tools, personnel development and Vertiv delivered quality all designed to accelerate the growth and profitability of the Service Business. The position requires significant collaboration across business functions and all levels of staff with key areas of focus Digital Service implementation Productivity (VOS), Service Operating system & IT system rationalization driving consistency and enabling the overall Global reporting system to monitor and review business performance. The incumbent will be expected to lead cross regional actions across Service operations and support functions. This position includes direct management of Global Service R&D, Operational Excellence, Strategy & Planning, Service Product Management (Offering), Vertiv Technical Training (Service & Sales) as well as Service Quality and Analytics. The Service Vice President is expected to engage with and maintain relationships with Vertiv's major customer base including Hyperscale and Co-location data center companies as well as Telecommunication and Commercial & Industrial markets. Responsibilities * Prioritize the business portfolio of Service products to develop a digital service portfolio encompassing Projects Services, Lifecycle Services and Operational Services to expand the Service Business available market. * Drive consistency within the Service Operations Team, developed to drive efficiency, productivity, and utilization with the Regional Service Operations teams. * Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings. * Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth, and efficiency. * Introduce new KPI's, Lean Practices and tools to improve Engineer Productivity. * Collaborate with the business and Finance to define Service dashboards and standard operational reporting to be included in the LOB Global QBR's and Regional interlock meetings. Requirements * Bachelor's Degree in business, engineering, or technology operations is desirable; MBA preferred. * 15+ years of experience leading service teams at various levels * 6+ years of experience in a Service Operational ManApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgwODg5LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWs