Think Beyond The Label Jobs

Product Management Engineer I

Location:

West Greenwich, RI, US, 02817

Requisition ID: 16744

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

Overview

The Product Management Engineer is responsible for the end-to-end management of demonstration equipment, including setup, troubleshooting, and logistics for customer demonstrations, trade shows, and internal presentations. This role ensures that all demo equipment—including lottery terminals, self-service kiosks, and digital signage—is maintained, fully functional, and available for use.

The position requires domestic and international travel to support customer demonstrations and trade shows, ensuring that equipment is properly staged, tested, and operational in real-world environments. Additionally, this role is responsible for overseeing the Player Experience Lab (PEL) and supporting the Product Management team with equipment preparation, shipping, and tracking.

Responsibilities

Reports to the Director, Lottery Product Management

Key Responsibilities:

Equipment Management & Setup

• Maintain and manage all demonstration equipment, ensuring it is always in working order.

• Install and configure demo software for lottery terminals, self-service solutions, and digital signage.

• Perform diagnostic evaluations and troubleshoot any hardware or software issues.

• Repair and replace damaged or malfunctioning demo hardware.

• Ensure that the Player Experience Lab (PEL) remains fully operational for internal and external visitors.

Customer Demonstrations & Trade Shows

• Travel domestically and internationally to set up and support customer demonstrations and trade shows.

• Unpack, stage, configure, and test equipment to ensure full operational capability.

• Act as the technical point of contact for customers during product demonstrations.

• Assist the Product Management team in delivering engaging, hands-on product experiences.

• Troubleshoot on-site technical issues and ensure a smooth demonstration process.

Logistics & Shipment Coordination

• Track and manage demo equipment inventory (serial numbers, locations, and assignments).

• Prepare demo shipments, including testing, packaging, and documentation for both domestic and international transit.

• Coordinate with the logistics team to ensure smooth delivery and return of equipment.

• Maintain copies and version control of all demo software.

• Order and maintain packaging materials (foam, crates, boxes, etc.) to support shipments.

Additional Responsibilities

• Assemble prototypes and assist in new product testing for demonstrations.

• Work on ad-hoc assignments to support Product Management and sales efforts.

Qualifications

• 2-year technical degree (Electrical, IT, or related field) or equivalent experience.

• Experience with Linux embedded systems (preferred).

• Ability to read schematics and CAD files (preferred).

• Strong troubleshooting skills for both hardware and software.

• Excellent communication and customer interaction skills.

• Proficiency in software installation and electronics troubleshooting.

• Ability to work independently and handle multiple tasks simultaneously.

• Must be able to travel domestically and internationally as needed

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

#LI-JM1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,450 - $103,002. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .