Job Information
IQVIA Client Services Manager, Provider Healthcare Solutions (Remote) in Wayne, Pennsylvania
Job Overview:
As a Client Services Manager (CSM), you will play a critical role in ensuring our healthcare clients receive exceptional value from our products and offerings. Your focus will be on building strong relationships, understanding client needs to provide tailored solutions, monitoring client experiences, and adding value throughout the client journey for Provider engagements, spanning hospital systems, specialty practice groups, and integrated delivery networks.
Essential Functions:
Establish and maintain client relationships, serving as a trusted advisor and strategic partner.
Develop and execute strategies to drive adoption, expansion, and advocacy across your assigned client accounts.
Ensure clients optimize our products/offerings to receive the highest return on investment (ROI).
Communicate effectively with internal resources to meet client requirements and deadlines.
Lead new client implementations by understanding the clients’ business needs, challenges, and translating them into measurableaccount plans.
Provide comprehensive training on IQVIA products, and analytic methodologies.
Assist clients with custom data analytics delivery and support.
Ensure client success by identifying training needs and cross-sell and up-sellopportunities for additional offerings, connecting with Sales and Account Management teams.
Maintain, and monitor client service agreements.
Qualifications and Experience :
Bachelor’s degree or equivalent experience in client support/success, sales, business development, or account management.
Healthcare/pharmaceutical industry experience. Preferably experience working with targeted end-users within Provider organizations such as strategic planning, physician liaisons, business development, and marketing.
Familiarity with data and analytics.
Demonstrated history of successful client management and satisfaction.
Experience developing and providing training to clients on analytic concepts.
Ability to present to diverse audiences, ranging from senior executives to IT personnel.
Proven proficiency in client retention.
Strong presentation skills.
Teamwork, and cross-functional collaboration skills.
Familiarity with analyzing relational databases using SQL (preferred).
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $82,200.00 - $137,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled