Job Information
UL, LLC Junior Customer Service Specialist with German and English in Warsaw, Poland
Since 1894, UL Solutions has been supporting the world's largest manufacturers to bring their innovative products to the global market. Did you know that in 1903, we created our first safety standard?
We have a superb opportunity for you to join our awesome, international Customer Service colleagues who are providing high quality assistance to UL's customers all over the world!
As our Customer Service Specialist, you will be a point of contact for our German-speaking customers handling various inquiries, providing necessary information, explaining our services and collaborating with our colleagues from other departments.
Handles inquiries from German-speaking customers from various sources (phone and email), providing necessary information and/or resolving problems.
Coordinates and develops customer relationships by handling customer inquiries regarding e.g. invoicing, label and inspection, etc., supporting a smooth communication between customers and UL departments.
Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
Provides support for non-technical customer requests, including questions/issues such as service requests and general UL information.
Monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
Connects with potential customers to explain UL services specifics and support the decision making process.
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Higher Secondary Education (High School Diploma) and generally one year of customer service / sales or related experience.
Strong command of spoken and written German and English is a must.
Knowledge of Salesforce or other Customer Relationship Management (CRM) system would be nice to have.
Ability to build strong relations, pro-client and proactive approach.
Strong communication and problem solving skills. Comfortable with cold calling.
Well-organized, detailed person with good time management skills.
Curious person who is eager to learn.
Team player with ability to work effectively with a diverse team.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.