Job Information
Teleperformance USA Desktop Engineer I in Warren, Michigan
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement program
Responsibilities
Your Responsibilities
Experience in managing distributed inventory of network equipment
Experience in virtual networking setup using VMware
Experience in supporting employees with technical and hardware level troubleshooting and resolution
Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
Ability to view a computer monitor for several hours at a time
Candidates must have open availability and able to work additional hours as needed to include weekends
POSITION SUMMARY
IT Liaison role is an entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer. Role entails assisting employees with troubleshooting their equipment and software as well as supporting equipment deployment.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Assist with the support of all aspects of General Motors equipment and software
Assist with the installation and maintenance of all onsite computer hardware and software
Assist with the installation and maintenance of systems to support call-flow; usually limited to cabling, phones, headsets and software
Repair or upgrade computer systems as needed
Provide Tier 1 level support on hardware and software technical issues
All other duties as requested by the leadership team
Assist with building equipment bundles and deploying equipment to employees
Qualifications
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-MI-Warren
Requisition ID 2024-51231
Category Client Operations
Country United States