Job Information
House of Blues VP, Product - Resale in United States
Job Summary:
VP of Product - Resale
Division: Ticketmaster
Line Manager: SVP, Product Management
Contract Terms: Permanent, Full Time
THE TEAM
The Product team at Ticketmaster is responsible for fan-facing and client experiences across all Ticketmaster properties globally. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and manage music, sports, arts and theatre tickets for events around the world.
THE JOB
As the VP, Product - Resale on the Product team, you’ll be responsible for leading an organization that develops and optimizes products for the largest live event marketplace in the world. While inspiring and leading a team of world class product managers to drive the launch, rollout and development of our modern resale platform you’ll also inspire fans to purchase tickets for the experience of a lifetime whilst maximizing revenues for Ticketmaster and our clients – all whilst ensuring that Ticketmaster continues to lead as an innovator in the global live entertainment industry and maintaining the highest levels of service for our clients and fans.
Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. It’s key that we can showcase our breadth of content to fans, merchandise world tours and satiate the desire for die-hard fans to follow their favorite artist or team anywhere in the world.
As a leader in our organization you will be accountable for managing products, and product leaders, across our resale purchase, supply and event management platforms.
Resale is a ever growing part of our business and as a two sided marketplace it is incumbent on the team to deliver the products needed for both buyers and sellers to ensure that Ticketmaster continues to be the safest and most fan friendly marketplace in live entertainment.
To effectively address the breadth of this global business, you will serve as the strategic business partner for key lines of business, developing product strategies that drive both the growth of the overall marketplace and are inclusive of the specific needs of each business. It will be incumbent of this role to not only ensure delivery of, but play a large role in the definition of, the strategic roadmap across marketplace products to ensure that product strategies align to business metrics and strategic long term goals. By working directly with the Global Leadership Team, and reporting directly to the Chief Product Officer, this role sits at the critical intersection of strategy and delivery across the global business.
While it is our products that drive the future of live entertainment, it is our people that make that vision a reality and beyond managing a global portfolio, you will build and mentor a high performing product team. You will continuously focus on the people and create a culture characterized by a growth mindset, deep curiosity, collaboration and tenacity in support of insights-driven product development.
WHAT YOU WILL BE DOING
§ Leading an organization responsible for the entire product life cycle: - shaping the strategies, identifying priorities, crafting roadmaps, defining and prioritizing product requirements, delivery and post-launch care.
§ To identify the missions necessary to realize our short-term strategic goals and to galvanize our teams to deliver the associated impact
§ To identify and define the long-term strategic vision and roadmap for the products and strategic lines of business in your organization
§ Formulating clear and coherent business cases to practically assess optimum investment options
§ Removing roadblocks so that Product Delivery Teams can focus on delivering the desired impacts without friction
§ The ongoing development of a world class team of current and future product leaders with a focus on attracting, maintaining and growing talent our ever growing Marketplace Product Management team.
WHAT YOU NEED TO KNOW
· The ability to craft a narrative – breaking down complex problems and challenges, articulating an appropriate story to each of your internal and external stakeholder groups to achieve buy in, trust and ensure the necessary impact is delivered by your teams
· The aptitude to set out a clear vision – understanding the bigger strategic picture and how each of the missions plays a part in achieving our objectives. Able to reduce unnecessary noise to keep your team focused on continually delivering impact to shift those levers
· A listening ear - building strong ties across the global organization to maintain a Product voice and presence. In return able to provide first-hand transparency of priorities and progress
· Proficiency in making the tough calls – able to critically assess asks, wants, needs and make tough calls on what we will do, what we won’t do and in what priority those problems will be tackled
· The capacity to elevate the role of Product within the organization, from a service provider to a strategic partner that continually identifies and drives impact
· Directional leadership – the ability to influence, guide and mentor a team of highly capable product individuals to achieve both business goals, personal and professional development
§ A finger on the pulse – staying informed and abreast of both the ecommerce and ticketing landscapes. Constantly learning from what’s going on around us and making astute product judgements to guide our path forward
YOU
Exemplary interpersonal skills.
A commanding leader who is a respected and trusted part of the team
Excellent presentation, written and oral skills.
Strong attention to detail and highly analytical mind-set.
Comfortable dealing with ambiguity and aptitude to propose solutions.
Results and delivery focused with an eye for quality and scalability.
Ability to adjust priorities and approaches.
An emotionally intelligent, empathetic and respected manager
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.