Job Information
Navient Temporary, Work-from-home Customer Service Representative in United States
Navient BPO
ABOUT US:
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
JOB SUMMARY:
Navient has immediate openings for temporary , work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.
Work from your home with Computer equipment provided by Navient
This new role will be a fast-paced, high volume, call center position
MINIMUM REQUIREMENTS:
High School Diploma or G.E.D.
Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
High speed internet access (Minimum 10MB upload speed, 100MB download speed)
You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
Landline phone or cell phone
Must be able to download an app on a Smartphone or tablet
Private workspace or home office free of distractions and outside noise
Excellent written and verbal communication skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Excellent PC and internet navigation skills
Efficient time management skills
​PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
Ability to perform mathematical operations such as calculating percentages and working with large numbers
Ability to use analytical skills to interpret and evaluate information
Ability to read, write, and speak English (Bilingual preferred)
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Ability to maintain confidentiality of program information
Proficiency with Microsoft Word, Excel, Outlook, and Internet
Offers of employment are contingent upon a pre-employment background check
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/full_v2_0/docs/Navient-2024-Recruitment-Brochure.pdf)
Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters here (https://www.dol.gov/agencies/ofccp/posters) .
Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity
N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please c ontact us at the number or email provided below:
Navient (855) 281-1828
Talent_Acquisition@navient.com