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The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

We are committed to innovation and are undergoing a significant platform transformation, creating exciting opportunities for talented individuals to join our team. We are seeking a highly motivated and experienced Product Manager to lead our Contract Completion & Collections receivables product delivery. This role demands a strong understanding of Ford Credit business processes and a comfort working in "white space" to define and shape this innovative receivables and servicing product. You will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with Ford Credit's broader transformation goals.

What you'll do...

• Deliver the overall vision and product strategy

• Must remove uncertainty, making it clear what capabilities should be developed within the new originations & servicing lending platform or be developed within the Ford Credit integration layer

• Engage closely with the Engineering team to help determine the best technical implementation methods and schedule, as well as provide support after execution

• Collect and incorporate stakeholder input from technical teams, privacy, legal, risk, compliance, finance, accounting, etc. to have the proper capabilities and priority on the roadmap

• Develop and prioritize contract completion & collection business requirements across enterprise software platforms and applications

• Understand customer needs to develop detailed current and future state product requirements that identify market opportunities

• Prioritize the development and launch of new Receivable Servicing capabilities and products on a regular basis while identifying measures of success

• Develops product backlog of epics, features and user stories.

• Translate requirements into robust features and user stories to enable configurations within the new vended platform and development within Ford Credit integration layer.

• Ensure contract completion & collection rules and impacted areas are captured sufficiently for configurators to build the new system.

• Ensure GIS standards, retention requirements and other compliance rules are captured for each receivable area.

• Ensures PwC, internal, state, and federal audits requirements are sufficiently captured.

• Write compelling Product Requirement Documents (PRDs) to ensure effective communication, alignment, and execution, ultimately leading to a more modern and efficient receivables platform.

You'll have...

• Bachelor’s degree in Information Technology or a related discipline

• 6+ years project management experience

• 3+ years’ experience with asset-based receivables and/or origination systems

• 1+ years working experience in JIRA/Rally

• Experience with project management tools like Atlassian Confluence / JIRA

• Financial services regulatory knowledge

• Knowledgeable in business domains of Collections, Asset Return, Auction, Vehicle Repossessions, Payoff, Charge-off and Loss Recovery

• Ability to plan risk management approaches

• Ability to effectively work across all levels of the organization to achieve organizational objectives. Including ability to translate complex technical concepts to non-technical stakeholders

• Ability to think strategically with a passion for innovation and a commitment to delivering exceptional customer experiences

• Ability to translate business needs into technical requirements and collaborate with engineering teams to deliver successful solutions

• Ability to influence, persuade and be comfortable having difficult conversations

• Experience in all phases of the development life cycle and agile practices

• Effective and inclusive when working in teams with diverse backgrounds to execute on a shared vision

Even better, you may have...

• Preferred location is Dearborn, MI. Remote work arrangement may be considered.

• Experience with GCP is a plus.

• Experience in coaching and mentoring Product Analysts

• Experience with Financial institution processes and procedures 

• SAFe Agilist certification

• Experience in developing and delivering product roadmaps for complex software platforms.

• Proven track record of successfully defining, developing, and launching new product platforms.

• 5+ years of experience in product management, ideally within the financial services industry.

• Strong understanding of receivables or account servicing processes, ability to translate business requirements into technical configurations.

• Knowledge of multiple functional areas, including product ownership, User Experience (UX)/User Insights (UI), sales, customer service, finance, or marketing.

• Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).

• Work in an agile product team to deliver code frequently using Test Driven Development (TDD), continuous integration, and continuous deployment (CI/CD).

• Optimize data workflows for performance, reliability, and cost-effectiveness on the GCP infrastructure.

• Continuously enhance your FMCC domain knowledge, stay current on the latest data engineering practices, and contribute to the company's technical direction while maintaining a customer-centric approach.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8.

For more information on salary and benefits, click here: New Hire Benefits (https://fordcareers.co/GSR-HTHD)

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 42554