Job Information
Gwinnett County Administrative Support Associate II in United States
Administrative Support Associate II
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Administrative Support Associate II
Salary
$36,618.00 - $47,604.00 Annually
Location
Gwinnett Justice & Administration Center, GA
Job Type
Full-Time Merit
Job Number
24-02568
Department
Department of Human Resources
Opening Date
06/25/2024
Closing Date
7/2/2024 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Class Summary
Job Description
This position is assigned to the Fiscal and Administration Division of Human Resources. The Administrative Support Associate II is responsible for answering phones, assisting internal and external customers with inquiries, and providing administrative support to the Fiscal and Administrative team.
Essential Duties
Maintains the Call Center
Completes employment verifications
Provides customer support to internal & external customers via phone and walk-ins
Provides administrative department support of basic office duties (copying, scanning, faxing)
Maintain inventory of office supplies
Maintain department personnel files
Maintain and responds to department email, distribute mail
Assist with new hire orientation preparation
Public Speaking Duties
- Providing updates during staff meeting on a rotating schedule.
Grade
The grade for this position is B21(1).
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
High School Diploma, or G.E.D.
Two years of administrative support or related office experience
Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred Qualifications in addition to the above minimum qualifications
Call Center Experience
Exceptional verbal and written communication skills
Proficient in Microsoft Excel and Outlook
Excellent Customer Service
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here (https://secure.neogov.com/employers/class_spec/detailed_class_specification.cfm?ClassSpecID=18610) .
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
Department of Human Resources
It is Gwinnett County Human Resources' vision to build a culturally diverse and high-caliber workforce that contributes to the overall success of Gwinnett County Government through collaborative efforts and excellent customer service. Our Human Resources organizational structure consists of six teams: Operations, HRIS, Employee Engagement, Training & Development, Benefits & Wellness, and Administration & Fiscal to provide exemplary quality services to our customers. We invite anyone who qualifies for this position to consider joining the Gwinnett County Human Resources team in providing excellent customer support for internal as well as external customers.
For more information about this department, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr) .
About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.
Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees’ benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employees
Dental and vision plans
Prescription drug plan
Wellness
Onsite Employee Wellness Center
24/7 Employee Assistance Program (EAP)
Immunizations
Wellness education and incentive programs
Annual wellness fair
Family and Career
Training and professional development opportunities
Family planning benefits
Four weeks of paid parental leave
Time
Annual/Sick Leave
12 paid holidays per calendar year
1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Longevity pay
Tuition reimbursement
Financial education programs
Protection
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .
01
Have you completed a degree in Public or Business Administration?
Have not completed a degree in the specified fields of study
Completed associate degree in the specified fields of study
Completed bachelor's degree in the specified fields of study
Completed master's degree or higher in the specified fields of study
02
How many years of administrative support or related office experience do you have?
None
Less than 2 years
2 years to less than 4 years
4 years to less than 6 years
6 years to less than 8 years
8 years or more
03
Have you worked with Five9 phone systems?
Yes
No
04
Do you have call center experience? Briefly describe your experience. If none, respond N/A.
05
Please rate your skill in Microsoft Excel.
Beginner
Intermediate
Advance
Expert
06
Please rate your skill level in Microsoft Outlook.
Beginner
Intermediate
Advanced
Expert
07
What training and/or skills do you have that provide you with the necessary traits to be successful in this position?
Required Question
Agency
Gwinnett County
Address
75 Langley Drive Lawrenceville, Georgia, 30046
Phone
770.822.7915 770.822.7923
Website
http://www.gwinnettcountyjobs.com