Job Information
IHG Quality, Improvement & Hygiene Executive - InterContinental Singapore in Singapore
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
WHAT’S THE JOB?
Support QCI & Hygiene Manager and Hotels’ Operations Teams to drive and improve overall guest experience and hotel quality compliance. Quality compliance that includes the highest level of sanitation and hygiene standards in the hotel; ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to minimum requirement set by local health authorities, HACCP / ISO.
YOUR DAY-TO-DAY
Administers HACCP policies and procedures within the hotel
Monthly food safety training / refresher for existing and new colleagues with report
Establish standards in Food and personal hygiene, sanitizing / disinfection procedures are in place (work with stewarding)
Part of the Hygiene committee to review any issue pending to hygiene with meeting and minutes recorded
Bimonthly audit based on Food safety polices with a report to Executive Chef with addressing corrective action required
Monthly Laboratory report for food items
Ensure HACCP system is implemented and maintained in accordance with all the procedures and work instructions established
Initiate action to prevent the occurrence and recurrence of any non-conformances relating to the product, processes and the HACCP system
Random / spot checks at F&B outlets cleanliness of work stations or any pest-related issues
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures and initiate action to correct any hazardous situation.
Be familiar with property safety, first aid, fire and emergency procedure and operate equipment safely and sensibly
Part of Halal committee to ensure that Halal certification and documentation in the Hotel are maintained and renewed on a yearly basis.
Work with the leadership team to lead the Continuous Improvement process and culture within the hotel
Retrieve, analyze and disseminate information from IHG’s Quality tools such as Medallia, Tableau and other sources of information.
Assist in the submissions of all IHG Brand Standards related documentations on a timely basis as required.
Assist in the monthly Quality-meeting for Hotel Operational departments
Supports in implementation of Brand Standards and preparations for Yearly Brand Audit and Mystery Shopper Program (or equivalent) for Hotel.
Oversees for all Social Reviews and guest feedback to be responded in a timely manner.
Coordinate with Department Heads and Hotels’ Training and Compliance Manager to promote and support functional alignment around brand standards
Monitor implementation of Brand Safety Standards with Engineering to ensure consistent understanding of risk management due dates on risk management calendar and annual compliance
Create actionable reporting, leveraging Guest Experience and Quality systems to inform decisions around quality compliance, improved guest experience and standards compliance
WHAT WE NEED FROM YOU
Degree in Occupational Health / Vocational certificate in related field
Minimum 4 years experience in guest experience in 5 star / luxury hotel
Oral and written fluency in English
Proficient in Excel and Microsoft word
Strong organizational skills with attention to details and quality
Good understanding of the Hotel industry standards, policies and procedures
Additional requirements of reasonable nature to fulfill guest and employee needs within the scope of the role to aid in guest and employee satisfaction and company/government compliance
Demonstrates ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Strong understanding of Opera PMS reservation system, Work Order Management System and Customer Relationship Management processes.
Valid Halal certificate (if required) and familiar with the rules and regulations required by MUIS
Valid Food Hygiene certificate and familiar with the rules and regulations required by local health government (Singapore Food Agency)
Outgoing and people oriented
Strong decision making and confident in problem handling
Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company
Service minded and ability to involve and support operations.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.