Job Information
Oracle Managing Principal Consultant in Philippines
Job Description
The Practice Manager, an entry-level management position, will be responsible for guiding and mentoring consultants in the delivery of ACS services using existing ACS methodology. They will be responsible for attaining a high level of customer satisfaction and quarterly utilization targets in the form of delivered monthly ACS subscriptions and extended hours. This role will manage a team of ERP consultants and a portfolio of ACS customers and ensure that quality standards for delivery are exceeded. They will be the first point of escalation for the customers within their portfolio.
Reports to the Senior Practice Manager, Advanced Customer Support, and will work in North American Time Zone: PST, MST, CST or EST
Career Level: M2
Career Level - M2
Responsibilities
Leadership
Lead a growing portfolio of ACS customers and handle delivery of subscription consulting services
Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
Hire, develop, and manage a team of new and experienced consultants to fulfill ACS objectives
Provide coaching, and mentorship to new and existing employees and assist in career growth and development
Establish team’s expertise and confidence in ACS delivery work, assess performance, and provide prompt and assertive feedback
Conduct regular 1:1 meetings with direct reports and matrix-assigned reports
Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
Create and implement new programs, processes, and ACS initiatives
Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
Work alongside Senior Leadership in building out the ACS Delivery Practice in North America
Work with sales teams and assist in securing new ACS sales and renewal of ACS subscriptions
Delivery of ACS Services
Responsible for adhering to the highest quality standards and performance metrics for ACS delivery
Increase the value of the NetSuite application for Customers
Follow and promote ACS methodologies for the delivery of services
Responsible for a portfolio of customers subscribed to ACS Services to ensure quality and responsiveness for ACS Reviews and Case Work using a team of global resources
Coordinate the intake of new ACS customers via the Suite Review methodology
Work with other NetSuite Sales, Support, Delivery, and Product organizations to ensure effective overall customer experiences
Achieve team Utilization and Renewal targets for ACS Services
Ensure High Customer Satisfaction and Reference ability
Become a trusted adviser to the Customer through the initial ACS intake process and throughout their ACS engagement
Display and mentor strong customer relationship skills needed in the delivery of a subscription service
Team with ACS Directors, Account Management, and Client Management teams to promote user adoption and effective use of NetSuite
Monitor and follow up on customer satisfaction feedback as it relates to surveys or critical issues
Preferred Qualifications/Skills include:
Open to any ERP system experience – Implementation / Power User
8+ years of demonstrated ability in ERP consulting
Shown solution leadership and staff management experience.
Experience implementing ERP Financials packaged application solutions
Demonstrated experience in translating customer business requirements into workable software solutions
Exceptional verbal and written communication skills
Strong experience in Organisational Change and Business Process Mapping
Excellent client leadership skills and the ability to work with customers to achieve their business goals
Cloud/SaaS application solution experience
Travel:
- As appropriate, able to travel on a modest to moderate basis
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer