Job Information
CAI Fleet Management System Engineer in Philippines
Fleet Management System Engineer
Req number:
R2715
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Fleet Management System Engineer ready to take us to the next level! If you have strong application support functions related to the ship's property management system, Oracle Hospitality Cruise, formerly known as Fidelio Cruise skills and are looking for your next career move, apply now.
Job Description
We are looking for a Fleet Management System Engineer to perform application support functions related to the ship's property management system, Oracle Hospitality Cruise, formerly known as Fidelio Cruise skills. This position will be full-time and remote
What You’ll Do
Fleet Management System Engineer reports to the IT Shipboard Product Team, Guest Services Product Health Manager at Royal Caribbean
The position will perform application support functions related to the ship's property management system, Oracle Hospitality Cruise, formerly known as Fidelio Cruise
Responsibilities will include other Guest Services related applications including, but not limited to, Product Asset Management and IssuTrax
What You'll Need
Required:
Manage and resolve Help Desk incidents
Respond to customer issues via phone, email, and computer chat
Document customer interactions and resolutions
Deploy content updates for the ship's property management system
Proactively monitor and resolve issues for the property management system
Understand the product's technology stack
Understand the interdependencies between the product and other products within the enterprise
Create and maintain relevant product documentation
Experience in using computer hardware, peripherals, and standard computer software programs
Possess exemplary problem solving and organizational skills
Ability to organize and prioritize multiple tasks, maintain documentation, and to work with interruptions
Must have extensive experience with Fleet Management Systems
Required Education - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
Required Years of Experience - Two years or more of experience
Preferred:
Preferred Cruise & Hospitality Relevant Experience
2+ years with Oracle Hospitality Cruise experience
Understanding of relational database fundamentals and basic working knowledge of the product data model
Experience with Remedy, Service Now, or similar issue tracking system
Experience with Jira and Confluence
Technology certification in HW, Networking, or Security
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.