Think Beyond The Label Jobs

Description

Specialized Technical Account Managers work hand-in-hand with Specialized Solutions Architecture (SA) teams in AWS Sales, with Specialized SAs working to understand customer needs and design relevant media solutions.

When customized solutions are needed, the Specialized TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Specialized TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.

Most importantly, Specialized Technical Account Managers recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Key job responsibilities

As a Senior Specialized TAM, you will:

• Complete the onboarding and off-boarding requirements of assigned key customers

• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned

• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets

• Interface with customer project managers and technical owners to understand requirements and deliver product releases

• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer

• Work with Engineering managers to ensure delivery of product features to meet customer requirements

• Advocate, specify, and own the availability of customer test environments either at AWS Elemental HQs or at customer location

• Verify implemented product features and test multi-product customer project workflows

• Communicate with customers and internally across, up, and down customer organizations

• Mentor junior Specialized TAMs and Engineers

• Define and implement team level metrics and processes

About the team

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - GBR

Basic Qualifications

• 2+ years' experience using the public cloud as a developer, architect, technical program manager or implementer

• A Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience

• 4+ years’ technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities

• 2+ years' experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

• 3+ years' experience in the Media & Entertainment market segment

Preferred Qualifications

• Ability to travel domestically up to 20-30%Excellent communication and leadership skills including facilitation, negotiation, and conflict resolutionAbility to understand and communicate business and technical needs

• 4+ years’ software engineering experience

• Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)

• Adaptive bitrate video streaming and delivery technologies

• Experience with Amazon Web Services or other cloud providers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).