Job Information
IHG Telephone Operator in Kuwait
Telephone Operator
Are you an excellent communicator with a warm and professional phone manner? We’re looking for a Telephone Operator who will be the voice of our hotel, ensuring seamless communication between guests and departments while providing outstanding service.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
Answering and handling all incoming and outgoing calls promptly and professionally.
Assisting guests with inquiries, requests, and reservations while ensuring a high level of service.
Providing accurate information about hotel facilities, services, and promotions.
Connecting calls to the appropriate departments and ensuring smooth internal communication.
Handling wake-up call requests and ensuring they are delivered on time.
Logging and following up on guest requests to ensure timely resolution.
Maintaining up-to-date knowledge of emergency procedures and handling emergency calls appropriately.
Ensuring proper documentation of calls, guest requests, and complaints in the system.
What we need from you:
Previous experience in a similar role within a hotel or customer service environment is an advantage.
Strong communication skills with a clear and pleasant phone manner.
Ability to handle multiple calls simultaneously with efficiency and professionalism.
Fluency in English; additional languages are a plus.
Proficiency in telephone systems and basic computer skills.
A positive attitude, attention to detail, and strong problem-solving skills.
Flexibility to work shifts, including weekends and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.