Job Information
IHG Franchise Hotel - Reservation Clerk (Local Hiring ONLY) in Japan
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .
About Us
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
As the Reservations Agent, you will be responsible for performing the following tasks:
• Conduct proper action to inquires from customers through telephone or via e-mails.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Perform duties including preparing correspondence, maintaining files, sending faxes, email, etc.
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high level guest service standards.
• Familiar with hotel product knowledge and activities and quality of reservations.
• Always maintain a sales attitude and maximize room sales and revenue for the hotel on all inquiries, and prioritizing up-selling.
• Check arrival guests or groups of daily, making sure the guest information, requirements and information is correct.
• Carry out any other reasonable duties and responsibilities as assigned.
What we need from you
Local hiring position
To apply, candidate must have proper visa or permanent resident qualification in Japan.
A Reservation Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: We are passionate about delivering exceptional guest experience.
• Integrity: We do the right thing all the time
• Leadership: We are leaders in industry and our communities
• Teamwork: We are team players in everything we do
• Ownership: We are owners of our actions and decisions.
• Action: We operate with a sense of urgency and discipline
• Excellent command of written and spoken in English and Japanese to meet business needs.
• Good interpersonal and communication skills.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.