Job Information
Support Revolution Account and Renewals Manager in United Kingdom
Account and Renewals Manager
We have an excellent opportunity for an Account and Renewals Manager to join our expanding Sales Team. This role will take ownership of our Oracle client portfolio, as we continue to provide best in class Oracle support to an ever-growing customer list. This is a fantastic opportunity to join a rapidly expanding organisation, and to progress your Oracle knowledge and career.
About the role:
Reporting to the CCO , the Account and Renewals Manager plays a pivotal role in driving customer retention by managing the renewal process for Software Support and Maintenance contracts. With a focus on relationship management, revenue optimisation, and process improvement.
The Account and Renewals Manager will ensure accurate forecasting of renewals and will maintain accurate, detailed reports of customer engagement and account plans in the company CRM.
This is a flexible role in terms of location and can be fully remote, based part-time or full-time in our office in Thatcham.
What you’ll be doing:
No day is the same at Support Revolution, but you will find yourself getting involved in:
Renewals:
Follow the company renewal strategy for Software Support and Maintenance contracts and analyse renewal trends, customer feedback, and market dynamics to refine renewal strategies and improve renewal rates.
Own the end-to-end renewal process, including correct contract costing, preparation, negotiation (when applicable), and closure.
Collaborate with Sales, Delivery and Finance teams to ensure seamless execution of renewal transactions on time and within target.
Generate renewal quotes and proposals with customers following the scope of works and contracts.
Customer Relationship Management:
Build and maintain relationships with key stakeholders within the customers organisation, in person and via remote communications.
Function as the primary point of contact for customers during the renewal process.
Build and maintain customer account plans.
Collaborate with customers to review and track NPS scores.
Function as a point of escalation for customers when needed.
Onboarding:
Work as the main point of contact in the sales to delivery handover of new customers, engaging with new customers at the sales handover to build relationships and ensure a smooth onboarding.
Cost Optimisation:
Identify upsell opportunities throughout the contract term based on company and customer strategy.
Forecasting and Reporting:
Record and track renewal progress through the company’s CRM.
Forecast renewal revenue, identify risks and opportunities.
What we’re looking for:
To be successful in this position, you should have proven experience in account management within a B2B environment, the drive to succeed, and the willingness to learn.
A high-energy, self-starter with strong account management and field sales skills within a B2B environment (preferably with deal sizes of between £250k and many millions)
Experience of contract renewals within key, high-value accounts as well as the ability to efficiently upsell.
An eye for the competitor landscape and the ability to make Support Revolution even more competitive in the third-party support arena.
Strong relationship management skills.
Experience with selling enterprise software products or support services into blue-chip companies at C-level.
A charismatic and diligent approach to sales presentations and forecasting
Flexibility to visit prospects and customers, as well as attend events across the UK and Europe.
The hunger to be the best!
Benefits and perks:
Salary: £40k to £45k yearly + bonus
25 days holiday (rising to 30 days with length of service), plus bank holidays, plus your birthday off on us
An additional annual leave purchase scheme
Perkbox membership which includes access to discounts and cashback with hundreds of retailers
Company contributed pension, a competitive sick pay scheme, and an Employee Assistance Programme
Incredible length of service rewards including bonuses and paid sabbaticals
Competitive company incentive programmes, including referral schemes
Free eye tests and flu vouchers
Regular reviews, training, and career progression to ensure that you have an exciting journey within our company! This includes access to our personalised online training portal
Flexible working arrangements
Company beer fridge (yes, free beer!)
A great company culture with regular online and in person social events.
About Support Revolution:
Support Revolution believes that organisations are being held hostage by Oracle and SAP; paying too much for software support and maintenance and being forced into unwanted upgrades.
Our mission is to cut our customers’ Oracle and SAP maintenance costs in half, while providing a better quality of service and freeing them from the mandatory upgrade cycle. Our customers are then able to redeploy funds from maintenance to innovation - investing in their own future.
We are headquartered in Thatcham, UK, with offices in India, UAE, and the USA. We are a fun, energetic company that likes to reward hard-working employees.
If you are ready to work with a high-growth organisation with a unique twist, come and join the revolution!
You can learn more about the company here (https://www.supportrevolution.com/about) , and you can read more about our amazing team here (https://theorg.com/org/support-revolution) .
Support Revolution does not receive or accept CVs sent by employment agencies, unless they are invited to do so by the Recruitment team. Any unsolicited CVs received will not be eligible for recruitment fees
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