Job Information
Marriott Manager on Duty in Vienna, Austria
Additional Information
Job Number 25046490
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria, 1010VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Vienna%2C%20Schubertring%205-7%2C%20Vienna%2C%20Austria%2C%20Austria%2C%201010)
Schedule Full Time
Located Remotely? N
Position Type Management
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:
Manager on Duty
As the Manager on Duty (MOD), you are responsible for overseeing all hotel operations focusing on the late shift to ensure a seamless and luxurious guest experience. You will serve as the primary point of contact for both guests and our Ladies and Gentlemen, providing leadership, resolving guest concerns and opportunities, while maintaining the highest standards of The Ritz-Carlton.
Key Responsibilities:
Guest Experience Management: ensure all guests receive outstanding service and assistance, addressing and resolving any issues or complaints promptly and effectively.
Operational Supervision: oversee hotel operations to ensure all areas run efficiently during the late shift
Leadership: lead and supervise our Ladies and Gentlemen of the Front of House Team, ensuring adherence to hotel policies and maintaining a positive, collaborative work environment. Provide guidance, training and support to ensure performance meets The Ritz-Carlton standards
Problem Resolution: ability to handle challenging situations calmly and professionally while maintaining all The Ritz-Carlton standards
Administrative Duties: complete daily reports on operational performance, guest feedback and incidents
Safety & Security: together with our Loss Prevention Department, monitor the safety and security of the hotel, addressing any emergencies that arise and ensure safety standards are met
Communication: maintain clear and effective communication with all hotel departments to ensure smooth operations and seamless handoff between shifts
Qualifications:
Previous experience in hotel operations, with at least 3-5 years in a supervisory or management role, preferably in a luxury hotel setting
Strong understanding of hotel operations, including Front of House, Food & Beverage, and Loss Prevention
Exceptional leadership skills and the ability to manage and motivate a diverse team
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to remain calm under pressure
Proven ability to provide outstanding guest service and resolve issues in a timely and effective manner
Flexibility to work mainly late shifts, weekends, and holidays as needed
A passion for hospitality and a commitment to delivering an exceptional guest experience
Proficient in Opera and Microsoft Office Suite
Benefits:
Strengthen your CV among other professionals and in the industry
Expand your knowledge for free withongoing Training and possibilities to grow
Work in a 5-Star environment with the latest equipment
Future career opportunities in 5-Star Properties worldwide
Encouraging management & team-spirited co-workers
Unique employee benefits : worldwide discounts on hotel rooms, restaurants, gift shop items, wellbeing & recognition programs and many more!
Competitive salary and yearly performance review together with a guaranteed yearly salary raise
“We are Ladies and Gentlemen, serving Ladies and Gentlemen”
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
We are already looking forward to receiving your application:
bewerbung.vienna@ritzcarlton.com
Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.