Job Information
Marriott Front of House Manager in Vienna, Austria
Additional Information
Job Number 25046498
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria, 1010VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Vienna%2C%20Schubertring%205-7%2C%20Vienna%2C%20Austria%2C%20Austria%2C%201010)
Schedule Full Time
Located Remotely? N
Position Type Management
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:
Front of House Manager
As the Front of House Manager, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the Front of House departments, as well as our Club Lounge. You will lead our Front of House and Club Lounge Team, monitor guest interactions and be responsible for ensuring the highest level of guest satisfaction. Your leadership and attention to detail will contribute to creating a memorable and luxurious experience for all hotel guests. In this role you will directly report to our Director of Rooms.
Key Responsibilities:
Team Leadership & Development: Lead, mentor, and develop Front of House Ladies and Gentlemen, including Front Desk, Concierge, Guest Services, Guest Relations, Call Center and Club Lounge. Promote a positive work environment focused on delivering exceptional guest service
Guest Service Excellence: Oversee guest check-in and check-out processes to ensure they are efficient, accurate, and meet The Ritz-Carlton standards. Address any guest concerns or opportunities promptly and professionally, ensuring a seamless experience from arrival to departure
Operational Oversight: Manage day-to-day operations together with our Assistant Front Office Manager and Front Desk Manager. Ensure smooth transitions between shifts and that all departments are aligned with guest service goals.
Guest Satisfaction Monitoring: Monitor guest feedback through surveys, online reviews, and direct interaction to identify areas for improvement and implement service enhancements. Ensure consistent communication with Housekeeping, Engineering and other hotel departments to meet guest needs
Problem Resolution: manage any operational issues, guest complaints, or emergencies that arise, demonstrating leadership and problem-solving skills to ensure guest satisfaction
Compliance & Procedures: Ensure all Front of House and Club Lounge operations are in compliance with policies, procedures, and regulatory requirements
Qualifications:
A minimum of 3-5 years of experience in a front office role, with at least 2 years in a supervisory or management position, preferably in a luxury hotel environment
Strong leadership, organizational, and communication skills
In-depth knowledge of Front of House procedures and guest services.
Proven ability to lead and inspire a team while maintaining high levels of guest satisfaction
Exceptional problem-solving skills and the ability to remain calm and composed under pressure
Experience with Opera and proficiency in Microsoft Office Suite
A passion for delivering luxury service and exceeding guest expectations
Ability to work flexible hours, including weekends, holidays, and nights
Fluency in English and German, additional languages are advantageous
Benefits:
Strengthen your CV among other professionals and in the industry
Expand your knowledge for free withongoing Training and possibilities to grow
Work in a 5-Star environment with the latest equipment
Future career opportunities in 5-Star Properties worldwide
Encouraging management & team-spirited co-workers
Unique employee benefits : worldwide discounts on hotel rooms, restaurants, gift shop items, wellbeing & recognition programs and many more!
Competitive salary and yearly performance review together with a guaranteed yearly salary raise
“We are Ladies and Gentlemen, serving Ladies and Gentlemen”
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
We are already looking forward to receiving your application:
bewerbung.vienna@ritzcarlton.com
Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.