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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12515547 Field Implementation Support Program Manager, FISP

Office of Workforce Development

School of Social Work

University of Illinois Urbana-Champaign

Located Statewide in Illinois

Job Summary

Oversee and manage Field Implementation Support Program operations, ensuring alignment with organizational goals and objectives. Provide leadership and coaching to a team of FISP Specialists/Technicians fostering a culture of excellence and accountability. Provide highly specialized workforce and organizational effectiveness functions. Responsible for managing aspects of program implementation, operations, management reporting, and contract oversight. Collaboration with FISP Director to develop and implement program strategies, ensuring efficient utilization of resources and timely achievement of outcomes. Oversee data management and analysis activities, leveraging insights to inform decision-making and drive continuous quality improvement initiatives. Serve as the program\'s liaison with IDCFS, Child Welfare Contributing Agency management, the Office of Learning and Professional Development, and other collateral entities.

Duties & Responsibilities

• Serve on the senior administrative team of the statewide Field Implementation Support Program contributing to strategic planning and decision-making processes. Manage all operational tasks for the assigned team of Specialists/Technicians providing direct supervision to ensure staff meet programmatic and departmental expectations. Evaluate operational efficiency and effectiveness identifying areas for improvement and implementing solutions to enhance performance. Conduct onboarding and pre-service preparation for Specialists/Technicians; track and collect staff reports. Implement team quality assurance practices and ensure team quality improvement. Collect, analyze, track, and evaluate internal and external data in addition to data from the field to inform program decisions, and recommend new initiatives and training proposals. Author program protocol and procedures, management reports, and training curricula. Remain current regarding emerging trends, research findings, and best practices in relevant subject matters, incorporating new knowledge into program activities and initiatives.
• Participate and represent the program in various office, division, IDCFS meetings, and training conferences as assigned. Serve as a liaison between the university and statewide program on programmatic issues. Represent the Department and University at conferences, symposia, trainings, and other public venues regarding topics related to the FISP program\'s goals and objectives and relevant subject matters of expertise and data. Collaborate with internal teams, programs, and departments to develop training materials, resources, and tools to support program and practice implementation and capacity-building efforts. Partner with IDCFS regarding the transfer of learning strategies for training programs and work collaboratively with the Office of Learning and Professional Development and other collateral entities. Provide consultation and promote Departmental initiatives and practice improvement with key stakeholders. Provide outreach, consultation, support, training, professional development, and coaching to field service managers, middle managers, agency executive leadership, area and regional administrators throughout the state.
• Utilize assigned IDCFS/UIUC equipment (laptop, jetpack, copy, scan and LCD projectors, presenters, smartboards, and audio/video equipment), software programs, virtual platforms, various Microsoft Office prod cts, SharePoint, Excel, Qualtrics/Survey Monkey and D-Net appropriately and with proficiency as directed and required. As required, utilize various training functions of the IDCFS Learning and Development Center online learning management system. Other related duties to further the mission of the unit as assigned.

Minimum Qualifications

• Master\'s degree from an accredited college or university with course work in Social Work, Psychology, or other recognized professional degree in human services.

Professional experience of six (6) or more years in a public-sponsored, agency-based child welfare setting within a state system or its community partner agencies, providing direct child welfare casework services including Intact Family Services, Permanency/Foster Care, Investigations/Child Protection, Integrated Assessment, Child Welfare curriculum-based training facilitation/management, or other comparable human service experience.

Three (3) of those years must include responsibility for supervision of child welfare direct service staff and/or management of child welfare services or other comparable human services. Other leadership experience will be considered.

Experience with applying learning methodologies, such as coaching, transfer of learning, group facilitation, motivational interviewing, training, and curriculum development. Possess an appropriate and current Illinois license as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professio