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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12594477 Audio-Visual Engineer

Engineering IT Shared Services

The Grainger College of Engineering

University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Audio-Visual (AV) Engineer. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

The Audio-Visual Engineer provides design, provision, and commission technically complex classroom AV systems. Perform independent operational decision making in a team context with regard to deployment, acquisition, purchasing, maintenance and support of critical AV systems. This role further serves as a planning and technical resource for colleagues, as well as an advisor to management on forward planning. This position reports to the Assistant Director of Instructional Services within Engineering IT Shared Services.

Duties and Responsibilities:

Audio-Visual System Support

Analyze functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.

Manage deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.

Manage deployment of systems for conference room technologies, such as projectors, displays, and video conferencing equipment.

Perform design reviews for in-house and departmental projects.

Design audiovisual systems for classroom implementation.

Program audio Digital Signal Processors (DSPs) as needed for classroom and campus operation.

Audio-Visual Service Management:

Research and determine trends in A/V technology and integrate appropriately to ensure the College\'s excellence in instructional, conference, and collaboration spaces.

Manage best practice processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.

Coordinating documentation and training for units, individual users, and IT staff on the use of A/V technology.

As needed, supervise student/hourly employees, as related to project implementation, etc.; may also serve as a mentor/coach to junior staff.

Partner with relevant 3rd party vendors to maintain, troubleshoot and participate in problem-solving A/V hardware and software issues. Use technical skills to ensure system diagno tics, troubleshoot, and configure and route IP-based ethernet and fiber optic networks for digital signal distribution.

Audio-Visual Design and Project Management:

Manage a diverse portfolio of multiple A/V projects and ensure timely delivery of the end product.

Design standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary.

Set up and deploy video cameras, audio equipment, equipment layouts and wiring schematics, and manage troubleshooting of A/V and networking equipment.

Organizational Support:

Partner with Engineering IT user support staff on the support of A/V technology and serve as their escalation path.

Work with Engineering IT and departmental staff to provide A/V support for occasional high-profile events, which may occur outside business hours.

Act as a technical and institutional resource for other A/V Specialists, providing training and advice as needed.

Interact with various teams within Engineering IT Shared Services to ensure outstanding service delivery to the end-users.

Customer Service and Support:

Promote and delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.

Actively maintain relationships with user community, proactively communicate relevant information, and stay infor