Job Information
TEKsystems Senior UX Designer + Content Designer in Tysons, Virginia
Description:
As a User Experience Content Designer, you will author and edit content to guide our members through their personal financial journey. You will collaborate with UX Strategists, Designers, and Researchers to to define an overall content strategy for the authenticated member experience. You will define content strategies for initiatives, author content, own and refine a content style guide, and participate in design activities across the team.
Essential Function
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Author written content for the online banking experience.
Create a content guide to define the tone and style.
Collaborate with other writers within the organization.
Extend the existing clients brand voice standards to include the servicing and acquisition experiences.
Create and maintain a content library with snippets of common phrases (i.e. error messages), and general guidance for the design team to consume.
Lead content reviews with stakeholders and collaborate with legal, risk, compliance, and other internal groups to ensure alignment.
Independently manage intake, scheduling, and team communications for all of your content work.
Participate in design reviews and ideation sessions to create and refine UI concepts.
Support user testing and prototyping efforts by quickly iterating on content and editing research questions for clarity.
Support the team in creating polished, high-visibility presentations as needed.
Continuously understand, research, and share design, experience, content, and market trends that should be considered and incorporated into the clients digital experience strategy.
Education and Experience
Equivalent combination of education and experience is considered.
• Bachelor’s degree in English, Creative Writing, journalism, content design, or a related field
• 3 years of experience in writing content for digital experiences, preferably with a financial institution or fintech
• A work sample
• Experience working in either an agency or enterprise setting
• Familiarity with user experience design
• Solution-oriented approach and positive attitude
• Ability to understand the big picture, take ownership, and tackle problems wherever they arise
• Ability to maturely discuss design and writing and communicate rationale; comfort giving and receiving feedback in reviews
• Enthusiasm for establishing a design thinking culture in one of the nation’s largest credit unions
As a Senior UX Designer, you’re a information architect, interaction designer, usability researcher, and visual designer. You will visualize the user experience through flows, journeys, information architecture diagrams, conceptual sketches, wireframes, and hi-fidelity designs based on user data, research, and best practices. Partnering with UX Strategists, Digital Product Managers, and stakeholders, you will deliver experiences that support member retention and new member growth.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Create digital banking experiences that are effective, efficient, and satisfying to maximize our product relevance
Own the creative process from ideation to final deliverable, partnering with UX strategists, UX researchers, other UX designers, UX writers, and UI designers
Translate complex problems into “simple” practical design solutions that are grounded in data and insights across all lines of business including deposits, auto, credit card, and lending
Visualize the user experience through user flows, customer journeys, information architecture diagrams, conceptual sketches, wireframes, and hi-fidelity designs based on user data, research, and best practices
Gather and synthesize design inputs (qual/quant data, primary/secondary research, competitive analysis, business requirements, system capabilities, regulatory requirements, etc.) to determine how we approach a design problem
Support researchers in creating evaluative usability tests including research plans, creating low and high-fidelity interactive prototypes, moderating sessions, reporting outcomes with stakeholders, and presenting design improvements
Communicate conceptual ideas, detailed designs, and design rationale visually and verbally to stakeholders at all levels of the organization
Collaborate closely with product managers to ensure design solutions meet established success criteria and bring the product vision to life
Contribute to and leverage a design system to promote delivery speed, brand consistency, designing at scale, creativity, and innovation
Draft written content and apply basic content standards
Collaborate with engineers and technologists to determine the most efficient way to implement designs
Collaborate with project managers to identify delivery milestones, coordinate design reviews, and communicate blockers and status
Education and Experience
Equivalent combination of education and experience is considered.
• Bachelor’s degree in user experience design, graphic design, human factors, or a related field
• 5 years of experience in digital design, preferably with a financial institution or fintech
• A design portfolio or project case study as a PDF or website
• Experience designing native mobile and responsive web applications
• Experience with inclusive design and accessibility per the Web Content Accessibility Guidelines (WCAG) guidelines
• Familiarity with Apple Human Centered Guidelines, Google Material Design, Salesforce Lightning, and related design systems
• Proficiency in a variety of UX tools and collaboration platforms such as Sketch, InVision, Axure, Miro/Mural, etc.
• Familiarity with outcome-driven design, agile software development, and Lean UX
• Experience communicating ideas and telling stories in visual formats
• Solution-oriented approach and positive attitude
• Enthusiasm for establishing a design thinking culture in one of the nation’s largest credit unions
• Ability to understand the big picture, take ownership, and tackle problems wherever they arise
• Ability to maturely discuss design and communicate design rationale; comfort giving and receiving feedback in design reviews
Skills:
Ux design, Ux strategy, Design, Digital, figma
Top Skills Details:
Ux design,Ux strategy
Additional Skills & Qualifications:
financial experience working as a UX designer. Will need to send a portfolio.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.