Think Beyond The Label Jobs

Part-time Online Classroom Producer

Location Tysons Corner, VA

Job Category Support/Administrative/Office

Employment Duration Part Time

Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=MANAGEMENTCONCEPTS&cws=38&rid=1274)

Part-time Online Classroom Producer

Management Concepts is seeking an Online Classroom Producer for approximately 30 hrs a week to join our growing online producer team! The Online Classroom Producer is an invaluable resource before,during and after a virtual training event. The Online Classroom Producer is responsible for all of the technical elements of a virtual training event thereby allowing the instructor to do what they do best - guide our students through the session content to achieve the learning objectives. The Online Classroom Producer helps transform virtual training into trouble-free, fast moving, interactive events that keep students involved and the instructor on track. The Online Classroom Producer is the key differentiator between a highly successful live event and one that is chaotic, unorganized and unprofessional. Position is Remote

DUTIES AND RESPONSIBLITIES:

· Provide support and troubleshoot technical issues for anyone attending an online classroom or webinar virtual event. Issues can include logging in, site navigation, tool functionality, screens freezing and audio failures.

· Assist the instructor by helping them feel comfortable in the virtual classroom, by serving as a second set of eyes to monitor and alert them to student questions,by providing time checks and by facilitating the class should the instructor lose connectivity.

· Act as a participant advocate by restating or rephrasing questions, both from the instructor and the students, that were unclear.

· Load materials, launch polls,facilitate break-out sessions and exams, monitor chat pods.

· Participate in the planning, organization, and configuration of online training curricula, materials, and delivery systems to optimize the experience for students and instructors.

· P r o vi d e support and training to our instructors on our learning platforms, practices, and technologies.

· Provide feedback for continuous improvement: to our instructors and our Resource Management team for instructional improvements and to our Learning Development and Product Management teams on improvements to the course content and flow.

· Monitor and act as a conduit to ensure that online questions/comments are captured and forwarded to the responsible individual.

· Coordinate with Customer Service and Production teams to ensure students receive all communications and course materials in a timely manner.

· Prepare administrative packages to close out each virtual class, including student grades and attendance.

· Be creative! Be ready to pull from your personal experiences . . . or leverage your professional network . . . when asked to propose training solutions.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

· S trong customer service skills and attention to detail.

· Excellent organizational and analytical skills.

· Ability to manage multiple projects within assigned schedules.

· Ability to communicate clearly through emails and over the phone.

· Proficiency with MS Office applications (primarily Word, Excel, and PowerPoint).

EDUCATION AND EXPERIENCE:

· Bachelor's degree preferred.

· Customer service or help desk experience is a plus.

· Familiarity with Learning Management Systems (especially Cornerstone OnDemand) is a plus.

· Experience with Adobe Connect preferred

Management Concepts Is an Equal Opportunity Employer

Management Concepts is an equal opportunity employer that values diversity at all levels, and all individuals are encouraged to apply for a position with Management Concepts. We are committed to our policy of equality of opportunity for all employees and applicants for employment regardless of race, color, sex, age, national origin, sexual orientation, gender identity, genetic information, religion, military status, veteran status, or disability or any other protected class under federal, state, or local law. All employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs.

Candidate Assistance Available

Should you require assistance completing an online application for employment, please contact our Human Resources Department at 703.790.9595.