Job Information
King County Housing Authority Resident Services Program Manager – Housing Choice Voucher (Subsidy Retention Program Manager) in Tukwila, Washington
Job Summary
Please note this position is open until filled; however, to ensure consideration applications should be received by June 28, 2024 at 4:30 p.m. * *Join our Resident Services Department, where innovation and compassion are at the forefront of everything we do. We are a highly collaborative team that is resident-centered, meaning we prioritize the resident experience and strive for better outcomes for those we serve. Our department fosters high morale and retention rates by prioritizing both the staff and resident experience. We invest in our staff, ensuring they have the support and resources they need to succeed, as well as in programs and services that directly benefit our residents. At our core, we center our residents and those who serve them, working together to achieve our collective goals and make a meaningful impact in our community. Under the general supervision of the VP of Resident Services, the *Resident Services Program Manager-Housing Choice Voucher *will act as a valued thought partner, where innovative and strategic thinking skills will be highly regarded. You will have the freedom to bring fresh perspectives and transferrable skills to the table, driving impactful change in our unique operating model. You will lead efforts to develop specialized programs tailored to the needs of our diverse client base, ensuring that our services are not only effective but also voluntary and resident centered. With a strong emphasis on data-driven decision-making, you will drive process improvements with our existing programs and design and implement new scalable programs. You will manage a team, overseeing their hiring, training, and evaluation, while also collaborating closely with our HCV Department to streamline processes and improve service delivery. Monitoring program performance will be a key aspect of your role, as you track outcomes, analyze data, and build reports to demonstrate our impact to stakeholders. In addition to managing operations and staff development, you will build strong relationships with external partners, further enhancing our impact and reach within the community. If you are a forward-thinking qualified leader with a big heart and a passion for making a meaningful difference in affordable housing, then we invite you to apply. Together, we can create lasting change and empower individuals and families in our community to thrive and become more self-sufficient. The Program Manager position will be based at our Central Office in Tukwila, WA.
The King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link{tabindex="0" target="_blank" rel="noopener"}.
We transform lives through housing.
Essential Functions
The Program Manager:
Lead and supervise assigned team; hire, onboard, train, supervise, develop shared goals and objectives, and evaluate direct reports; develop an annual program workplan; coach staff on client issues; manage escalated client issues.
Develop, evaluate, oversee, and revise the Subsidy Retention Program based on assessment of client and agency needs; prepare and present program reports.
Collaborate and work with other departments; provide policy recommendations.
Create and lead an HCV/Section 8 Resident Advisory Committee.
Manage contracts and vendor relations; procure required services, equipment, and materials as needed.
Collaborate with local and peer organizations, utilizing a continuous improveme