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Employer: Turner Enterprises Management, LLC Supervisory Position: No Job Title: Guest Service Agent / Night Auditor Uses Time and Attendance: Yes Job Class: Guest Service Agent Non-Exempt Location: Truth or Consequences, New Mexico Division: Ted Turner Reserves Home Department: 000813 FLSA Status: Non-Exempt Pay Type: Hourly Position Type: Full Time / Benefits Eligible Housing Provided: No

TED TURNER RESERVES SUMMARY Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turners Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Retreat was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Retreat is infused with rustic charm and unique Southwestern dcor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107 F, provide pure geothermal water, rich in beneficial minerals, to our spas multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande also serves as the launching point for Ted Turner Reserves Day tours, an exclusive ecotourism guide service on owner Ted Turners nearby Ladder and Armendaris Ranchesa combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES The Guest Service Agent/ Night Auditorshould be outgoing and friendly with a gregarious personality and natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us and be able to fulfill their needs in a timely manner. The ideal Guest Service Agent will ensure that each guests stay exceeds their expectations from arrival to departure.

As aGuest Service Agent/ Night Auditor, job duties include, but are not limited to the following:

• Perform guest arrivals, including room tours, luggage assistance, verifying credit cards, and computer check-ins.
• Assist guest departures, including processing folio adjustments, collecting payments, assisting with luggage.
• Meet and exceed guests expectations by anticipating services they might require and fulfilling them.
• Answer phones and book room reservations and spa appointments as needed.
• Schedule and verify hot mineral soaks, spa appointments, activities, to ensure a seamless guest experience.
• Prepare hot mineral soaks for guests as scheduled.
• Respond to guest concerns and complaints as needed.
• Answer phones and respond to guest inquiries.
• Prepare coffee, tea, water for guest lobby bar.
• Assist with spa laundry.
• Perform room inspections, and place guest welcome notes in rooms.
• Perform retail sales as necessary.
• Ensure accuracy of guest folios by verifying retail purchases, spa charges, activity charges and rooms charges.
• Record cash tips and be responsible for the cash drawer during shifts, drop cash/checks into the safe at night in accordance with the cash handling procedures.
• Maintain cleanliness of the main lobby area, front desk restrooms and spa restrooms. Handle the cleaning and sanitation of sinks, toilets, and tubs as well as sweep and mop floors and empty waste baskets.
• All other duties as assigned.

SUPERVISORY RESPON IBILITIES This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS To perform the job successfully, an individual should demonstrate the following competencies:

• Shows care and compassion for team members both in and out of department.
• Puts needs of coworkers above their own.
• Speaks about others in and out of department in a positive light.
• Self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Demonstrates positive employee image and effective guest and coworker relations by exhibiting attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• Punctuality is critical for this position, and the individual must always report to work on time.
• Conducts themselves in a professional manner at all times in and out of the work setting.
• The employee must have neat and clean personal appearance.

LANGUAGE SKILLS The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal. Bilingualism in Spanish is helpful but is not required.

EDUCATION AND/OR EXPERIENCE No education and/or experience is required. However, experience working in a luxury hotel/resort setting is highly preferred.

CERTIFICATES / LICENSES If position requires operation of a vehicle, the employee must possess a valid Drivers License or be able to obtain one within 30 days of employment. The employees driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company policies and procedures which are included in the Turner Enterprises Management, LLC Employee Handbook.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
• The candidate must be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work). Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace.
• The employee must sign a confidentiality agreement.
• This position requires working overnight shifts on both weekdays and weekends.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, bend, shake, pour, carry, kneel, crouch, or crawl and talk and hear. The employee must have the ability to lift and/or move up to 50 pounds or more.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work long hours, and the employee may be exposed to wet and/or humid conditions, fumes, or airborne particles. The employee may be expo