Job Information
SMBC Level 1 Technical Support Operator in Tralee, Ireland
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
The TechOps L1 team upholds the integrity of the production environment for the global SMBC network. As a Level 1 Tech support specialist, you will be responsible for providing technical assistance and support for all critical functions.
Role Objectives
Your primary duties will include monitoring enterprise systems using our monitoring tools, troubleshooting technical problems and escalating more complex issues to a higher-tier support team. This role is a hybrid role with 2 days office attendance expected. The role will include shift work and weekend work.
Qualifications and Skills
Degree in Computing OR 2+ years experience in corporate IT roles.
Incident escalation experience (using industry software such as Heat, Remedy, etc.)
Customer focused team player with excellent communication skills, both verbal and written
Potential and ambition to excel in IT with an enthusiasm for technology and learning.
Willing to work on shift including night shift and weekend shifts.
ADDITIONAL SKILLS (An advantage, but not necessary)
Experience / knowledge of Unix OS.
Experience / knowledge of simple scripting.
Experience of infrastructure monitoring tools.
Experience of enterprise scheduling software.
Hardware / Software Certification.
Experience in financial services industry a plus.
Additional Requirements
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.