Job Information
Expeditors Customer Service Agent (Onsite at Customer) in Tracy, California
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
SCHEDULE: Wednesday - Sunday 10pm to 7am
Major Duties and Responsibilities
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Provide exceptional customer service to both external and internal customers
Ensure accurate and timely data entry into our operational system
Communicate with domestic customers and their offices
Comply with customer requirements and procedures
Prepare and process documentation
Comply with all U.S. regulations
Update shipment information in Expeditors systems
Review documents for compliance
Invoice customer accurately and timely for provided services
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
Must have customer service experience
Must complete and pass training courses
Pro-active, strong organizational skills
Work well in a team environment
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Must be authorized
Attention to detail
Strong desire to learn
Authorized to work in the United States
Expectations:
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions
Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
Typing - 30 wpm and 10-key by touch
Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
DG Certification Required
Easily adapt to change and function efficiently in a high stress environment
Compliance certifications required to perform required duties obtained and maintained
An intimate understanding of Export Compliance
General Airline/Logistics Knowledge
Local applicants only*
Please provide a cover letter along with your resume.
SCHEDULE: Wednesday - Sunday 10pm to 7am
Expeditors offers excellent benefits
Please include a cover letter
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Expected compensation $22.00 to $27.00 per hour.
Employee Stock Purchase Plan
Health Plan: Medical, Prescription Drug, Dental and Vision
401k Plan
Training and Professional Development Program
All your information will be kept confidential according to EEO guidelines.