Job Information
Live Nation Night of Show Customer Service Rep – Budweiser Stage in Toronto, Ontario
Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across North America. For additional information, visit http://www.livenationentertainment.com/ .
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY , is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
Live Nation is seeking a Night of Show Customer Service Representative for Budweiser Stage – Toronto. The position will directly report to the venue General Manager. The Night of Show Customer Service Representative will be responsible for providing guest support on a show-by-show basis. This is a seasonal, part-time position from May to October. Hours by week will vary depending on business needs at the time.
Job Details:
Provide guest support by fielding phone calls to Budweiser Stage on Live Nation's main line
Provide information about products or services, permitted/prohibited items, or obtain details of complaints/issues that arise during the show
Monitor two verified social media accounts (Live Nation Ontario and Budweiser Stage) throughout each concert night
Work with Live Nation’s photographer during shows to create and post content on social media accounts
Liaise with the Guest Services team to manage issues and provide solutions on site as situations arise
Qualifications
Possess at least one year of customer service experience
High level of written and verbal communication skills
Ability to utilize computer programs such as Outlook, Word, Excel
Social media experience an asset
Must interact professionally with clients, vendors, guests and team members
Detail oriented and a team player
Music industry experience a plus
If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers/seasonal/to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.