Job Information
CIBC Consultant - Digital Consent and Privacy (Technical Product Owner) in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As the Consultant of Digital Consent and Privacy on our Digital Analytics & Integration team, you will play a pivotal technical role in ensuring our bank's digital assets maintain the highest standards of data privacy and consent to Federal and Provincial Laws and Bills. Your responsibilities will include:
Digital Privacy and Consent: Overseeing the bank's adherence to data privacy and consent regulations and best practices across digital properties, including Law25, GDPR, CCPA, and other relevant legislation. Implementing, maintaining, and monitoring technical solutions and platforms to meet the rigorous data privacy practices and ongoing governance for all trackable technologies including cookies, pixels, etc.
Web analytics Implementation and troubleshooting: Develop and maintain custom JavaScript code for advanced tracking and reporting that meets CIBC digital privacy standards. Configure Adobe Launch, Adobe Experience Platform, and Google Tag Manager to support the implementation and ongoing maintenance of the consent management platform (CMP). Troubleshoot cookie compliance issues and variances, and implement technical solutions to ensure data integrity and data privacy.
Stakeholder Management: Develop and enhance ongoing partnerships with enterprise programs, Privacy, Risk management, QA, and Technical teams to manage ongoing changes while overseeing seamless integration of Consent Tools, maintenance and monitoring processes, investigations, etc.
Continuous Improvement: Identifying ongoing opportunities for platform improvements and optimization in addressing Digital Privacy and Client Consent requirements, ongoing monitoring and controls, joint gating processes, etc. Anticipate upcoming regulatory changes and develop action plans to help the organization proactively adapt to these changes and stay current.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Demonstrating collaboration and working with Technical, External Vendors, Privacy, Legal, Risk, and Enterprise Programs.
Implementing OneTrust Consent Management Platform solution across all enterprise digital assets.
Investigating compliance deficiencies and implementing timely technical solutions and bug fixes.
Staying current with technology and tracking trends related to digital consent and data privacy.
Collaborating with cross-functional teams to achieve digital and compliance objectives and effective solution for Privacy requirements.
Upholding the bank's commitment to data privacy and compliance.
Promoting solutions for a ‘Privacy by Default’ Digital culture.
Who You Are
You can demonstrate experience in :
Consent Management Platform (e.g. OneTrust ), Client Preference Centre for Marketing and Services, Agile Project Management, Digital and Marketing platforms and technologies, Financial Industry and/or Wealth knowledge. Bill 64 (Law 25), Bill 96, GDPR, CCPA, Enhance Conversions, API advertising solutions, and other relevant Privacy requirements. Working knowledge of: Tracking Technologies, Cookies, Pixels, tags, etc.
Experience in Google or Adobe Launch Tag Manager, Google Analytics, DMP integrations, personalization integrations, Adobe or Google SDKs, Adobe Marketing Cloud, Google Marketing Platform, and Google Analytics integrations, SPA frameworks, native SDK integration and hybrid mobile apps.
Knowledge in tag management and JavaScript coding and debugging. Experience with designing Digital Analytics solutions for Singe Page Application Frameworks and Mobile App would be an asset.
Familiarity with automated QA and testing of tagging and validation techniques, and exposure to tools such as ObservePoint, Griffon, etc. Ability to leverage QA reports to triage and investigate cookie compliance variances.
Leading the communication of actionable insights and consent trends through Adobe or Google Analytics reports and dashboards.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You give meaning to data. You enjoy investigating complex problems, nd making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you . You bring your real self to workand you live our values - trust, teamwork, and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 18th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Data Privacy, Google Analytics, Tag Management Systems, Web Analytics Tools, Website Tracking, Web Technologies
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.