Job Information
TD Bank Business Application Specialist - Intakes (2471) in Toronto, Ontario
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Enterprise Enabling Functions
Pay Details:
$91,200 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
The TD Financial Crime Risk Management (FCRM) department is accountable for establishing TD's Global Anti-Money Laundering, Anti-Terrorist Financing, Economic Sanctions and Anti-Bribery/Anti-Corruption (collectively, AML) program to ensure that all TD businesses adhere with AML regulatory expectations in all jurisdictions where TD operates. This includes setting consistent standards across business segments that may be further tailored to specific business or jurisdictional requirements; conducting periodic enterprise-wide AML risk assessments; maintaining the Global AML Policy (including Know Your Customer and Enhanced Due Diligence, record keeping & retention requirements); currency transaction and suspicious transaction monitoring and reporting; screening TD customers against regulatory watch lists; a hierarchy of designated AML officer functions; enterprise-wide and specialized AML training of employees; and independent AML testing.
Job Description
Reporting to the Senior Manager - Intake and Issues Management, FCRM Technology Operational Support, the Business Application Specialist – Intakes is responsible for leading Intake Management for all non-project intake requests from Line of Business partners and FCRM stakeholders for business administration maintenance and Technology partner engagement.
Job Accountabilities include but not limited to the following:
Responsibility for managing the end-to-end Intake process for all business as usual (BAU) non-project Intakes including Segment Partner projects, Small Enhancements for key FCRM applications, Reporting and Business Administration requests.
Oversee adherence to SLA, issue communication, user group support and promoting adoption of processes.
Maintain positive working relationships with key business and technology stakeholders to identify and assess new BAU in-take requests.
Build productive partnership with Priority, Delivery and Enablement (PDE) group to ensure visibility across end-to-end BAU & Project Intakes to ensure intakes are correctly triaged.
Synthesize data, develop dashboards, identify trends and opportunities that can inform management decision-making.
Continuously evaluate and improve reporting processes, tools, and methodologies to enhance data quality and efficiency.
Work muti-functionally and independently, communicate professionally and positively (both in speaking and writing), provide direction, guidance and build relationships across teams and functions.
Develop and maintain procedures and job aids of own processes.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, teamwork and ensure timely communication of issues/ points of interest.
Perform ad hoc analysis and participate in regulatory initiatives, special projects, or other activities as assigned.
Act as a brand ambassador for FCRM and the bank, both internally and externally
Job Requirements
Highly collaborative and seen as a strong and inclusive business partner.
Strong business/operational acumen and ability contribute to a positive work environment and manage multiple tasks with varying deadlines.
Demonstrated interpersonal and relationship management skills.
Ability to identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the function.
Proficient to work muti-functionally and independently, communicate professionally and positively (both in speaking and writing), provide direction, guidance and build relationships across teams and functions.
Proficiency in tools like SharePoint, Word, Excel, Power BI, Tableau will be an asset.
Deep expertise in analytical and problem-solving skills with the ability to solve or lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders.
Ability to exercise sound judgement in making decisions.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Ability to contribute to strategic direction of the function and provide advice to senior leadership.
Exposure to AML applications, policies, procedures, and practices
Strong written and verbal communication skills with the ability to communicate clearly and interact with all levels within the organization.
Experience in Risk Management, Compliance or AML with proven background in reporting.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.