Job Information
Scotiabank Application Support Specialist - Tangerine in Toronto, Ontario
Application Support Specialist - Tangerine
Requisition ID: 218156
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.
Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!
What you will be doing:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
We are looking for an Application Support Specialist to join our Tangerine’s Application System Support team.
Is this role right for you? In this role, you will:
Develop & maintain software following sound software engineering principles and lead investigations for production issues and come up with solutions that meet security standards defined by the organization
Work with development team on the Release and perform the assigned development tasks include but not limited to Configuration/Infrastructure changes and Update patches.
Application system support and handling escalation during the day as well as off-hours Interface with Tangerine infrastructure and application teams to maintain and support infrastructure and applications
You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective Tangerine technology groups and vendors.
Lead root cause analysis to in-scope systems, identify improvements, and drive to implementation
Develop operational plans, processes, and procedures to improve service delivery and resiliency
Lead by example and mentor growing developers in the team
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Advanced knowledge of application lifecycle management, troubleshooting and performance monitoring
Ability to identify and resolve production incidents in a timely manner
Strong experience with application frameworks and Technologies like .NET and Java
proficiency in SQL for querying, analyzing and troubleshooting database related issues
Experience with database platforms like Oracle, Microsoft SQL server, or MySQL
Strong understanding of Windows and AIX/Linux server environments.
Experience with server configurations, log analysis, and performance optimization.
Knowledge of scripting languages (e.g. PowerShell, Bash) for automation.
Proficiency in ITIL practices such as incident management, problem management and change management.
Experience with tools like Dynatrace and Sumo Logic for performance and log monitoring
Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
Nice to have:
Experience with application monitoring tools like Dynatrace,Google Cloud Platform, and other log analysis tools, to help with investigation
Solid experience working on infrastructure centric platforms and advanced working knowledge of the server and network configurations both for deployment and at run-time
Familiarity with front end technologies (e.g., HTML, CSS, JavaScript, React or similar JS frameworks), caching and message queuing systems
Nice to have the working experience with Canadian Mutual funds.
What's in it for you?
You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.