Job Information
FedEx Logistics Sr Warehouse Support Specialist in Tonawanda, New York
The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers’ satisfaction.
Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers
Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.
Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing
Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document’s life cycle, which includes filing, retrieving and archiving
Ensure invoice are accuracy and timely in accordance with the customer's most recent rate agreement.
Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly
Ability to coordinate and carry out warehouse and gateway activities efficiently.
Help support and resolve transportation and invoicing issues with customers
Communicate effectively with clients to ensure necessary information, reports, and status updates are provided
Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines
Provide cross-support and coverage when required
Involved directly in billing activities
Responsible for review and submission for approval of vendor payables . Performs other duties as assigned.
HS Diploma/GED required.
Three (3) years of relevant operational warehouse experience
Three (3) years or more of international freight forwarding and warehouse operations experience preferred
Strong customer service, organizational & communication (written/oral) skills.
Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.
Preferred Qualifications:
Pay Transparency: This position pays between $15.00 – $26.55 which is based upon experience, location market and company guidelines.
Pay:
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here (https://ftn.fedex.com/careers/EEO_Is_The_Law.pdf) and here (https://ftn.fedex.com/careers/EEO%20Is%20The%20Law_Supplement_English.pdf) to read more about "Equal Employment Opportunity is the Law."
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.