Job Information
Waterford Bank, N.A. Customer Service Specialist in Toledo, Ohio
[Title: ]{times="" new="" roman";="" font-weight:="" bold"=""} [Customer Service Specialist]{times="" new="" roman""=""}
[Department: ]{times="" new="" roman";="" font-weight:="" bold"=""} [Branch Operations - Main]{times="" new="" roman""=""}
[Reports to:]{times="" new="" roman";="" font-weight:="" bold"=""} [VP, Retail Branch Administration]{times="" new="" roman""=""}
[ ]{times="" new="" roman""=""}
[Summary: ]{times="" new="" roman";="" font-weight:="" bold"=""}
[ ]{times="" new="" roman";="" font-weight:="" bold"=""}
[Functions in a Customer Service Representative capacity and performs Operational duties in Item Processing and Deposit Systems. ]{times="" new="" roman""=""}
[ ]{times="" new="" roman";="" font-weight:="" bold"=""}
[Essential Duties and Responsibilities:]{times="" new="" roman";="" font-weight:="" bold"=""}
[ ]{times="" new="" roman";="" font-weight:="" bold"=""}
Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.
Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.
Open night deposit and main vault using dual control
Document and process deposits received in night deposit vault
Process customer deposits delivered by courier/Brinks and incoming mail