Job Information
NTT America Solutions, Inc. Senior Manager, MS/Services Architecture in TKO, Hong Kong
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Senior Manager, MS/Services Architecture owns the delivery of technology advisory and implementation solutions that extract and maximise business value from MS investments at client sites and /or reduce the cost of doing business. This will include architecture, engineering, and operations services for the MS strategy, innovation, operations, and infrastructure required to deliver efficient and effective platforms fundamental to business success.
Working at NTT
Key Roles and Responsibilities:
Work across multiple architect community of practice to strengthen collaboration and knowledge sharing across the Architect community in the country and/or region.
Facilitiates regular training activities on relevant topics and subject matter to build MS capability.
Manages the design client’s MS solution based on our portfolio offers.
Ensure the creation of standards and tools for new solution architecture and deliver continuous delivery frameworks that will promote and establish a reliable MS business within NTT (Ltd).
Interface between sub-region/ country Architect Lead and other Service Leads (e.g., Head of Consulting, Head of Support Services, etc.) to develop an integrated solution strategy.
Manages the sub-region/ country Architects in the relevant MS team – Enterprise Architect, Service Architect, and Platform Architect.
Provide advice for the MS strategy, innovation, operations, architecture and infrastructure required to deliver efficient and effective platforms fundamental to business success and client satisfaction.
Manage TCV GP of MS bookings.
Execute MBO-type review of degree of knowledge-sharing and collaboration across regional Architect community.
Ensures the utilisation of market intelligence and insights they have gathered to influence MS product requirements.
Drives people and resource management accountabilities.
Knowledge, Skills and Attributes:
Have a excellent level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies.
Line manager experience and the ability to think strategically.
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to engage with a variety of stakeholders at different levels
Good knowledge of budgetting and financial planning.
Business negotiation skills, influence, conflict resolution, and political savvy.
A strong vendor relationship is required to ensure an understanding of the vendor’s products business and services positioning.
Display excellent presentation skills, are innovative and have a formidable client orientation aptitude
Resourceful and confidently handles pressure in critical situations, ensuring at all times that client requirements are met.
Have knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.
Expert in core Managed Service Portfolio offer artefacts, techniques, demos, tools and deliverables.
Academic Qualifications and Certifications:
Bachelor’s degree in Business and / or Information Technology or related field.
Certification and working knowledge of ITIL, Service Management and Integration
Scaled Agile certification.
Required Experience:
Extended demonstrated experience with and understanding of the deliverables and value proposition of Managed Services within a product marketing context.
Extended demonstrated experience in coordinating the design and implementation of new delivery models in a significant globally federated delivery organisation.
Advanced understanding of the vast range of IT Service Management and operations.
Extended proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
Extended demonstrated experience in relevant services and products and understanding of industry best practices.
Advanced proven sales and client engagement experience.
Advanced vendor relationship management to ensure an understanding of the vendor’s products business and services positioning.
Extended experience with SAFe/Scrum/Agile methodology (scale agile framework enterprise).
Deep technical background, with an extended demonstrated business development and pre-sales experience.
In depth knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process, applications and infrastructure architecture.
Extended demonstrated experience as a people and resource manager.
Skills Summary
Application Managed Services, Client Satisfaction, Cloud Managed Services, Consulting, Customer Engagement, Enterprise Architecture Framework, Enterprise Architecture Management, Managed Services Delivery, Remote Managed Services
What will make you a good fit for the role?
Workplace type :
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.