Job Information
Emerson Customer Service in Tianjin, China
In This Role, Your Responsibilities Will Be:
Production Support & Customer Demand Alignment.
Analyze production demands and adjust production schedules accordingly.
Monitor production progress, identify delivery risks, and develop contingency plans.
Internal Project Management
Lead production improvement projects (e.g., process optimization, cost control), including planning and execution oversight.
Coordinate cross-departmental resources (production, procurement, logistics, PM teams) to ensure on-time project delivery.
Production Issue Resolution
Rapidly address production anomalies (e.g., material shortages, equipment failures) by collaborating with technical and maintenance teams.
Develop a case database for recurring issues and implement standardized solutions.
Data Management & Reporting
Track KPIs (on-time delivery rate, client complaint rate) and generate analytical reports.
Identify production bottlenecks through data analysis and propose optimization strategies.
Customer Service Support
Assist PM teams in resolving complex client complaints (e.g., quality disputes) by providing root cause analysis and improvement plans.
Prepare for customer audits to ensure compliance with production standards.
Who You Are:
Systems Thinking: Holistic understanding of production, client service, and project interdependencies.
Cross-Functional Communication: Simplify complex information to resolve conflicts across departments (production, procurement, client service).
Client-Centric Mindset : Balance production efficiency with customer satisfaction.
Problem-Solving: Root cause analysis (e.g., 5Whys) and closed-loop issue resolution.
Resilience & Adaptability: Thrive in fast-paced manufacturing environments with shifting priorities.
For This Role, You Will Need:
Education : Bachelor’s degree or higher or equivalent experience
Experience: 3+ years in production planning, project management, or manufacturing client service coordination. Familiarity with lean production, ERP/MES systems, and cross-department collaboration.
Technical Skills: Proficiency in project management tools (MS Project, Jira) and data analysis tools (Excel, Power BI). Fluent spoken English.
Operational Awareness: Acute sensitivity to on-site production issues with rapid response and root cause identification capabilities.
Preferred Qualifications that Set You Apart:
Bachelor's degree or equivalent experience in Industrial Engineering, Production Management, Mechanical Engineering, or Automation.
PMP, Six Sigma (Green/Black Belt) certifications.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 25015942
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.