Job Information
Baylor Scott & White Health Operations Manager - Ortho (Temple/Killeen) in Temple, Texas
JOB SUMMARY
The Operations Manager is accountable for managing, coordinating and monitoring the operational functions as well as, accountable for staffing, process flow, budget management, and daily operations.
WORK MODEL
Monday through Friday - daytime hours (some nights or weekends for staffing needs/phone calls/etc.)
100% On Campus manager - not Hybrid or Remote
ESSENTIAL FUNCTIONS OF THE ROLE
Supervises management and other administrative help staff. Conducts performance reviews and assures that the help staff works efficiently and effectively with other people.
Develops and oversees implementation of action plans to kick-off, implement and maintain programs.
May build voluntary cooperation through role modeling, credibility, expertise, passion, influence and persuasion.
Manages people issues related to recruitment, hiring and termination of employees.
Helps with development of job descriptions.
May serve as a member of the various teams and committees such as Baylor Spirit of Excellence.
Schedules educational programs.
Oversees equipment and property maintenance and serves as contact for vendors and repair-persons.
Helps director(s) and others with preparation of confidential correspondence, documents and reports.
Provides information and reports on projects, awards and achievements to Baylor Public Relations, Marketing and other areas as needed.
Develops policies and procedures specific to the department.
Serves as contact for the various divisions of Baylor and for external organizations or companies.
Partners with the management team to develop, implement and administer the policies, procedures, projects, goals and targets of the department.
Supervises administrative staff to ensure efficient operation by measuring the productivity and effectiveness of service delivery processes and procedures to promote high quality and continuous improvement in service delivery and customer satisfaction.
Makes recommendations or takes action for continuous improvement.
Interviews, evaluates qualifications and skill and hires administrative staff.
Provides career counseling through performance management process.
Coaches and develops staff to build and maintain a highly competent and professional staff capable of delivering exceptional service that meets business requirements.
Works closely with leadership in planning and monitoring the department's office space, as well as long and short term strategic planning.
Investigates, resolves and documents resolution of complaints concerning services provided by the administrative help staff.
BENEFITS
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual based on tenure but available on day one.
Up to 5% bonus of annual salary if department metrics are met
Note: Benefits may vary based on position type and/or level
QUALIFICATIONS
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
Bachelor's degree preferred
Work experience to include leading an operational team in a healthcare setting.
EXPERIENCE - 3 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.