Think Beyond The Label Jobs

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-Time

Shift : Days - Mon-Thurs - 8:30a-5p

The community you’ll be caring for: AdventHealth Waterman Community Clinic – 2300 Kurt Street, Eustis, FL 32726

The role you’ll contribute: The Care Management Assistant (CMA) provides case review of clinic patients and resources and is responsible for coordinating communication between patients and available resources. The CMA has a general working knowledge of community partners and community and state programs. The CMA assists in compiling data related to patient outcomes and auditing data for accuracy.

The value you’ll bring to the team:

· Meet with patients and/or families to discuss realistic and appropriate referral options as part of the eligibility process.

· Assist patients with eligibility process completion to have them established with the clinic.

· Considers unique physical, psychosocial, and financial needs of the patient, and anticipates and/or identifies barriers while completing patient eligibility process and/or visit check out.

· Demonstrates and encourages positive interpersonal relations with the patient/family, physicians, community agencies, and other members of the health care team. Maintains open communication.

· Effectively utilizes internal/external resources for referral assessment and planning.

· Utilizes EMR system for patient appointments, and scans documentation on a daily/weekly basis.

· Completes Prescription Assistance Program Applications/refill forms as needed.

· Greets patients and visitors upon arrival and offers assistance as needed.

· Answers phones and demonstrates positive communication with all.

· Maintains inventory and department logs.

· Retrieves and distributes mail.

· Maintains orderly work environment, and confidentiality.

· Manages time and resources effectively to assure required tasks are completed in the most efficient, cost-effective manner.

· Adapts quickly to changes in patient status and update assessment and referral plan as patient’s situation warrants.

· Supports Director/Manager/Supervisor with special projects and maintaining department statistics

· Supports discharge care managers in directing referrals, communicating patient information, and serving as liaison with physicians, hospital staff, and community agencies/liaisons.

· Compile reports for statistical data and reporting functions

· Promote the optimal well-being of vulnerable, oppressed, and marginalized populations by building on their strengths and resilience through collaborative community partnerships.

· Receive/direct telephone communications with care management department, and patients.

· Provide administrative support for department supervisor, manager and director, coordinating calendar/meetings, prepares letters/other communications.

· Serves as a liaison/representative of Care Management to other Hospital Departments.

· Other duties as assigned/requested by the department supervisor/manager/director.

· Knowledge/experience with medical terminology.

· Position requires excellent assessment, critical thinking, and problem solving and effective verbal/written communications.

· Exhibits organizational skills, flexibility, and teamwork

· Excellent customer service and telephone/communication skills.

· Ability to function in a stressful and fast paced environment.

· Excellent computer skills with proficiency with MS-Office Suite and hospital-wide electronic systems.

· Efficient time management, ability to maintain organized work environment and facilitate work flow.

· Required to sit and/or stand for long periods of time.

· Provides necessary coverage and assistance with other duties within the department when needed.

· Ability to flex work hours when necessary.

Qualifications

The expertise and experiences you’ll need to succeed:

REQUIRED:

· Minimum of a High School Diploma or Equivalent

PREFERRED:

· Associate’s degree in a health-related field or equivalent

· Previous hospital care management experience preferred.

· Clinic/medical office experience.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Case Management

Organization: AdventHealth Waterman

Schedule: Part-time

Shift: 1 - Day

Req ID: 25010781

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.