Job Information
Teleperformance USA Quality Assurance & Analytics Specialist in Tallahassee, Florida
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Purpose of Position
The Quality Assurance & Analytics Specialist establishes and maintains QA frameworks and analytical processes for Digital Services and Products related projects. By auditing and reporting on key quality metrics, this role drives continuous improvement efforts and ensures high-quality data outputs. In collaboration with cross-functional teams, the specialist will also develop and deliver training programs to enhance annotation accuracy, quality standards, and best practices. Additionally, they implement feedback loops, provide ongoing coaching, and leverage BI tools to deliver actionable insights that optimize overall performance and efficiency.
Responsibilities
Quality Framework Development: Define and implement QA standards, guidelines, and SOPs for data annotation projects.
Auditing & Reporting: Conduct regular audits to evaluate precision, recall, and annotation accuracy; produce detailed dashboards using BI tools (e.g., Power BI, Tableau).
Continuous Improvement: Identify process gaps and work with project managers and data teams to institute corrective actions and optimize QA workflows.
Team Support & Training: Facilitate training sessions and give actionable feedback to ensure consistent output quality.
Analytics & Insights: Analyze quality trends and help stakeholders make data-driven decisions for resource allocation and process enhancements.
Documentation: Keep updated records of quality audits, corrective actions, and QA processes for transparency and knowledge sharing.
Develop and deliver training programs to improve annotation accuracy, quality standards, and best practices.
Collaborate with cross-functional teams to align training with evolving project needs and best practices.
Conduct regular refresher sessions to reinforce quality expectations and address common errors.
Create training materials such as documentation, guides, and video tutorials to support continuous learning.
Qualifications
Bachelor’s degree in Data Analytics, Information Systems, or a related field.
Additional certification or coursework in quality assurance, data analytics, or BI reporting is beneficial.
Minimum of 3 years of experience in quality assurance or data analytics, preferably in data annotation, localization, or content moderation settings.
Proven experience working with BI and data visualization platforms (e.g., Power BI, Tableau).
Certifications in Six Sigma, Lean, or other quality management methodologies are advantageous preferred
Technical Skills
Proficiency in BI tools (Power BI, Tableau) for data visualization and KPI tracking.
Strong analytical ability and familiarity with SQL or similar querying languages.
Basic scripting (Python) for automating quality checks (preferred).
Understanding of QA frameworks, data governance, and continuous improvement practices.
Soft Skills / Competencies
Great Communication Skills (verbal and written)
Excellent Planning and Organization
Attention to Detail / Problem Solving
Goal Orientation
Must be Proactivity
Team Collaboration / Customer Orientation
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-FL-Tallahassee | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
Requisition ID 2025-62182
Category Quality Assurance
Country United States