Job Information
Amazon Head of Existing Seller Management , Amazon Global Selling, Taiwan in Taipei, Taiwan
Description
Amazon Global Selling is one of Amazon’s business units that helps businesses from anywhere in the world to launch a global business, reaching Amazon customers around the world and building international brands. Through Amazon Global Selling, Sellers of different types and sizes can directly reach Amazon’s 300+ million active customer accounts, including 100 million+ Prime customers in overseas Amazon marketplaces; and millions of institutional buyers in the USA, Europe, Japan and etc. Amazon has 175 fulfillment centers worldwide which can help Sellers deliver products to customers in 185 countries and regions. Amazon Global Selling Taiwan has supported hundreds of thousands of entrepreneurs and businesses grow their customer base in international markets such as the US, Canada, Germany, UK, France, Italy, Spain, Japan, Mexico, Australia, Singapore and etc.
In this role, you will be leading Existing Seller Management team who help Sellers in Taiwan to grow their global Amazon business post the launch year. As a people manager, you will develop and coach a strong Account Manager force to drive high-value accounts for their success on Amazon and continue improving Amazon customer experience. The ESM Leader will be responsible for managing both Paid Service and Strategic Seller support as well as setting overall business directions to achieve organizational goals.
The ideal candidate will combine an exceptional ability to coach, develop, and motivate team members; a passion to grow business through strategic planning and consultative techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong relationship building, people management, data analytical and problem-solving skills; attention to details; the ability to thrive in a dynamic and changing environment; and a passion for helping others to achieve results.
Key job responsibilities
• Lead a high-performing team of 10+ Account Management personnel including managers and individual contributors
• Coach, develop and inspire your direct reports and their team members to motivate high performance to deliver target business results
• Responsible for the development of performance objectives & goals, business reviews, business forecasting & planning and as a thought leader to spearhead ad-hoc projects
• Convey actionable insights to improve customer experience, Paid Service recruitment and Seller account development results, also to optimize long-term Seller success
• Explore scalable Seller account development approaches & tactics and accelerate selection & marketplace expansion to drive Seller growth
• Identify Paid Service opportunities and develop Seller recruitment strategies in each Seller cohort accordingly
• Support TW Sellers’ merchandising growth in Amazon marketplaces
• Build up category development plans, partner cross functional teams on new feature/program adoption, and create best practices for wide range of Sellers
• Identify Seller journey pain points and work with cross-functional teams to improve Amazon tools/products, to build up mechanisms that enhance Seller experience & efficiency, and to optimize long-term Seller success
• Monitor progress against goals and timely respond to changes in Seller communities and Amazon marketplaces overseas
We are open to hiring candidates to work out of one of the following locations:
Taipei, TPE, TWN
Basic Qualifications
Bachelor's degree
Experience analyzing data and best practices to assess performance drivers
Strong account management & business development skills with the ability to initiate relationships, assess partnership viability, and work through long cycles
Excellent analytical and planning abilities to design and oversee programmatic account development efforts
Track record of success in initiating, proposing cross functional projects, implementing set plans and driving operation excellence.
Strong leadership skills with the experience to recruit, coach, lead, and grow a high performing team, yet also an excellent team player with effective communication skills to influence internal & external stakeholders.
Strong verbal and written communication skills in both Mandarin & English and ability to speak effectively to any audience.
Able to thrive in a dynamic and constantly evolving environment and manage ambiguity.
Data driven and “quantitative” mentality with an ability to back up ideas with facts and examples.
Have a strong understanding of e-commerce technologies, including partner ecosystem, Seller/supplier communities, and Seller journey
Preferred Qualifications
7+ years of team management experience
10+ years' experience in account management, business development, or business operation
Excellent leadership, organizational, and problem-solving skills
Proven leadership ability to be managers’ manager and able to influence, develop, and empower members to achieve their best with a team approach
Strategic thinker with excellent data analysis and analytical skills
Ability to ruthlessly prioritize and manage multiple projects
Deep Taiwan market especially domestic eCommerce knowledge and experience in working with Taiwan Merchants, Brands, or Trade preferred
Cross Border Trade, E-Commerce, Consulting Service, Retail or Wholesale background would be a plus