Job Information
Heritage Bank Digital Payment Specialist - Debit Cards in Tacoma, Washington
Base Salary Range:
Level I - $19.52 - $24.40 - $29.29 per hour
Level II - $20.99 - $26.24 - $31.49 per hour
Depending on qualifications and experience, Digital Payment Specialist - Debit Cards I or II may be considered.
At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date and/or hours worked. *To view Benefits Summary: Apply > Current Openings > position > attachment.* **
Position Overview:
Heritage Bank currently has an exciting opportunity to join our organization!
Heritage Bank is seeking a digital payment specialist - debit cards at our Southern Operations Center in Tacoma, WA. The digital payment specialist - debit cards is responsible for providing timely and accurate customer service and technical support to internal and external customers, related to Digital Services ATM operations, debit card and stored value card products and services. Ensures compliance with operational and regulatory policies, and procedures to mitigate risk.
This position is Full Time; 40 hours per week, Monday through Friday. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This is an on-site position.
The successful candidate will be able to:
- Research and responds to internal and external member inquiries via email, phone or in person.• Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions.
- Provide support for issuance and maintenance of debit and stored value cards.
- Reconcile stored value card general ledger in a timely and accurate manner.
- Acquire knowledge and adhere to departmental procedures, programs, products and services and Reg E requirements, to ensure compliance with industry rules and regulations.
- Contributes to the success of Digital Services with a willingness to share in all department responsibilities, as required or assigned.
- Gain working knowledge of, and ensure bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
- Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
Requirements:
High School Diploma or equivalent required. Coursework and/or certification in accounting; or relevant education -- preferred.
*Level I - *A minimum of 1 year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures-- required. Recent experience in Digital Services with working knowledge and understanding of card processing and regulatory compliance -- preferred.
*Level II - *2 years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, w