Think Beyond The Label Jobs

TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking an expert and highly motivated Cargo Support Specialist for our Tacoma Terminal office to join the team.

This position is responsible for ensuring smooth operations off the terminal, coordinating operations, and providing excellent customer service.

Main Duties and Responsibilities Include:

• Pre-approve customer's hazardous shipments per the 49CFR and enter hazardous materials data into the back-office system. Answer questions regarding regulation and stipulations with confidence.
• Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.
• Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet expected needs.
• Resolve various terminal issues at the main gate.
• Reconcile northbound trailer and vehicle totals after sailing.
• Provide customer service to internal and external customers to resolve questions or issues
• Customer communication internally and externally.
• Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and trans-loads.
• Coordinate yard activities with the Terminal Manager and Longshoremen.
• Issue and cancel bookings; set up appointments with customers and vendors.

Ideal Candidate Will Have:

• Associates Degree Preferred with one to two years customer service experience, preferably in transportation.
• DOT 49CFR Hazmat Carrier Requirements (Water) Certification and good math skills.
• Excellent verbal, written, and customer service skills.
• Excellent problem-solving and able to prioritize and multi-task.
• Flexible to potentially work evenings and weekends as needed.
• Computer literate, with the ability to apply standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

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Why TOTE?

TOTE companies love tradition, but we also explore the possibilities. It's what we're known for. Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska (A TOTE, Inc. company) has become the world-class provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington. We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48.

We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability, and dedication. It's important to be able to work productively with others. If you're looking for a long-term career, this is a phenomenal place to build one. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees.

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The TOTE brand is built on hardworking people, sensible investments, and opportunity. We know that great companies are built by extraordinary people. Visit the TOTE family of companies at http://toteinc.com/ to learn more.

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Come be a part of the team with the first liquefied natural gas-powered containerships to an industry that dates back thousands of years. We offer competitive salaries and an extensive benefits package: paid holidays, vacation & sick leave, competitive 401K and health care packages, parental leave, disability insurance, and educational assistance

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Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/ Careers; View Open Positions

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