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The Network Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for Third Shift (Midnight - 9 AM).

RESPONSIBILITIES , other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

• Manage your assigned tickets to ensure SLA compliance and customer satisfaction

• Deliver customer-focused support through phone calls and ticket-based communications

• Troubleshoot network port, HSRP and OSPF configuration issues

• Understand prefix and access lists

• Read and comprehend traceroutes

• Monitor alerts on alert board and conduct basic troubleshooting

• Create A, C, and MX records using basic knowledge of DNS

• Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2

• Triage and escalate tickets according to QTS policy

• Conduct firewall rule changes

• General experience with DDOS and traffic mitigation techniques

• Working knowledge of networking technologies, concepts, and industry trends

• Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution

• Product familiarity with Cisco IOS, NX-OS, Cisco router and switch products

BASIC QUALIFICATIONS

• BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience

• Three or more years of progressive IT engineering experience

• Solid understanding of security and network/distributed computing concepts

• Strong technical troubleshooting skills

• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Two or more years of experience with a service provider, preferably in a Data Center environment.

• Experience working in a NOC environment

• Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)

• Familiarity with NSX virtual networking

• Familiar with Juniper network devices with ability to navigate Junos

• Knowledge of ITIL

• Familiarity with ServiceNow

• Working knowledge of BGP and OSPF

• Proficient with IP subnetting

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively with clients, vendors, and colleagues

• Orderly documentation, time management, and planning skills

• Excellent written and oral communication, problem solving, and process management skills

• Ability to work well within a team environment in a matrixed organization

• Strong customer relations skills

• Ability to learn and apply new technology and methodologies in a distributed environment

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

This position has a shift differential.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program