Job Information
Clarity Software Solutions Desktop & IT Support Technician - 2nd Shift in Stratford, Connecticut
At Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.
We Offer:
Competitive compensation.
A full benefits suite including Medical/Dental & Vision plans.
401k with company match.
A supportive and growth-oriented culture
This is an exciting opportunity to join our growing IT department! This critical role will support hardware needs on the 2nd shift for our manufacturing plant in Stratford, CT.
Essential Functions:
Support development and implementation of new computer projects and new hardware installations
Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
If necessary, liaise with third-party support and PC equipment vendors.
Receive and respond to incoming calls and/or Jira / QC Tickets regarding desktop / equipment problems.
Conduct c ontinuous monitoring of internal equipment responsible for the creation/ processing/ handling of client work
Perform preventative maintenance on equipment responsible for job processing.
Maintain and update backup systems for job processing, database administration and both on-site and offsite equipment replication.
Become proficient in supporting high tech HP roll fed presses, printers, and other production equipment.
Manage third party camera systems including user admin and monitoring storage.
Maintain internal Quality Control systems (Web system for 40 devices).
Maintain and work with software support for internal production systems.
Education & Experience Required:
Associates degree or higher required. Computer science or related field preferred.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
2+ years of IT/Desktop support experience required.
Skills Required:
Problem-solving and critical-thinking skills.
Knowledge of computer software, operating systems, hardware and networking.
Verbal and written communication skills.
Able to work in a team as well as independently.
Working technical knowledge of current protocols, operating systems, and standards.
Hands-on hardware troubleshooting experience.
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