Job Information
CAE USA INC Client and Training Services Representative in Stockholm, Sweden
About This Role
Passionate about your field? Looking for a work environment where you can meet challenges, innovate, collaborate with experts from various departments? Want to join a world‑class company and industry leader and be proud to contribute to our projects and mission? Come join our team in Stockholm-Arlanda and share your passion with us!
THE ROLE
The Client and Training Services Representative is the primary force to ensure that the expectations of our clients, and instructors in connection with the training are being met and/or exceeded consistently.
As a client and training services representative you will have a unique perspective on the entire process of training delivery. You will be the primary point of contact and responsible for coordinating and managing instructors, clients, and guests. This position requires flexibility in a dynamic environment and the capacity to prioritize daily activities as they unfold. This role will give you opportunity to ensure that expectations are being met and/or exceeded consistently, which in turn will improve customer loyalty.
RESPONSIBILITIES
Create associated files for each course / student as required
Support and give guidance to the Instructor team regarding processes,
give access to system admin and training material.
Send welcome letters and course loading instructions to incoming students
Timely production of course documentation and reports
Manage eLearning accounts and provide CBT support.
Manage training records and archives
KNOWLEDGE, SKILLS AND EXPERIENCE
Administrative experience from the aviation industry is desirable
Education – high school as a minimum with 2-5 years related experience
Excellent PC skills (Word, Excel, PowerPoint and Outlook)
Excellent verbal and written communication skills in English, Swedish and a good understanding of the Scandinavian languages
Strong focus on quality with a continuous drive towards process improvement and customer satisfaction
Strong interpersonal skills and team player attitude are essential
Organized and accurate detail work are essential
Able to work using own initiative
Ability to concentrate and work in a fast-paced environment. Readily accepts changes and adjusts accordingly
WE OFFER
A supportive, dynamic team and a friendly corporate culture
Exciting and developing broad role with great opportunities within an international, growth-oriented company
Occupational pension
Wellness allowance
Health insurance
ABOUT US
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.
#LI-SG2
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.